Nina Almin

NINA RICCI L. ALMIN Apt 6 Baranggay Subdivision, Antipolo del Norte Lipa City, Batangas Philippines 4217 - Email:- OBJECTIVE To utilize my experience and skills in your organization while gaining personal growth and maintaining the customer satisfaction you have established. SYNOPSIS A dedicated professional with nine years of experience on customer service. Client focused, service driven, goal oriented, enterprising work ethic and solid integrity. Accountable and well organized. SUMMARY OF QUALIFICATIONS       Substantial experience and outstanding skills in customer service. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult tasks. Excellent interpersonal skills and ability to work well with others. Proficient in written and spoken English. Knowledge with Internet Explorer, HTML and Microsoft Word. Ability to accomplish goals and assignments. WORK EXPERIENCE Virtual Assistant (Home base) Crossroads OBGYN and Wellness January 27, 2018 – January 23, 2019 Texas, USA         Take inbound calls from patients, insurance and other providers/facilities Answer patients’ inquiries regarding appointment and services via phone and patient portal (online communication) Encode and verify insurance policy Schedule, cancel and/or reschedule patients’ appointment. Reconcile and plot schedule in AthenaNet and calendar Register patient chart in AthenaNet (web based-tool) and encode pharmacy, laboratory and imaging details and update as necessary Upload check in and consent forms to patient’s chart prior to appointment Encode patient’s intake/history form into chart Virtual Assistant (Home base) Padda Institute for Pain Management June 13, 2016 – December 19, 2017 Missouri, USA     Take inbound calls from patients for providers in the facility. Schedule, cancel and/or reschedule patients’ appointment. Answer inquiries regarding patients’ appointment. Answer inquiries regarding home health care, insurance and clinical procedures. Technical Support Representative Alorica October 2014 – May 22, 2016 United States      Take inbound calls regarding internet, cable and phone service. Trouble shoot on specific connection problems on internet, cable and phone service or all. Assist installation of equipment for all services until connection is established. Schedule technician if issue is not resolved over the phone. Process and track orders for equipment. Customer Care Representative Convergys Philippines April 2013 – May 2014 Australia    Take in calls regarding account inquiries and postpaid bills. Provided discounts and process credits as applicable. Process bill request by mail or email. Make basic account changes like change of plan either upgrade or downgrade. Offer promotional or trial plans. Telemarketer / Virtual Assistant (Home base) Innovative Device July 2011 – March 2013 Canada    Make outbound calls to computer/electronic shops and facilities. Ask for email/mailing address and send proposal for our products. Provide quotes and follow up orders. Set appointment calls and meeting through phone or VOIP. Technical Support Representative Advance Contact Solutions, Inc. July 2008 – March 2011 United States      Take inbound calls regarding internet connection. Trouble shoot on specific connection problems like slow speed or intermittent connection. Assist installation from ‘out of the box’ equipment until connection is established. Schedule technician if issue is not resolved over the phone. Process and track orders for equipment. Customer Service Representative TeleTech Customer Care January 2007 – April 2008 United States   Take inbound calls regarding dental and vision coverage for insurance and process pre-authorization. Schedule appointment for eye / dental check up. EDUCATION Bachelor of Science in Nursing (undergraduate) Lipa City Colleges 2006 - 2007 Bachelor of Science in Physical Therapy (undergraduate) Lyceum of the Philippines 2000 - 2004 ADDITIONAL DATA A Filipino Citizen born on the 28th day of April 1981, married to Jeffrey A. Almin with three children. Has an excellent health and able to work full time.