Nimshi Wijekoon

Nimshi Rukshala Wijekoon-- OBJECTIVE Excel in driving business growth leveraging 19 years of marketing, commercial and sales experience. Professional education inMarketing and Business Management. Individual bosting skills on Creativity, lateral thinking, analytical, project management, leadership and communication. KEY COMPETENCY AREAS Customer Relationship Management I Sales Operations | Marketing | Training and Development | Corporate Affairs | Product Development |EXPERIENCE Triumph International Lanka Pvt Ltd Sri Lanka Controlled Shelf Space/ Retail/ Sell out manager LK- Reporting to Regional Director India /Sri Lanka/Hong Kong Jan 2018 – Present  Analyzing Retail Business, its progress, Trends, in terms of main KPI’s and develop team to work together in achieving all challenges.  Continuous improvements in Operations, Processes and identifying opportunities to enhance business progress, Sales & Profitability and Manpower and its required competencies.  Leading Marketing team, Buying and Loyalty Teams in identifying new business opportunities/new markets and development of them in line with company vision.  Involve in effective execution of same by guiding and promoting them with operational teams at the bottom line.  Liaise with Buying team in every theme change at Triumph International in deciding and placing requirements in terms ofdesigns/styles and orders.   Monitor and evaluate customer feedback of the same. Assist Head of Buying and Design teams to adjust and cater the market with optimum efficiency and effectiveness.  Work together with Visual Merchandising team to ensure standards to create impressive shopping experience for the customers as well as keep the overall House Keeping standards at highest at the store so that Healthy Working environment is ensured.  Stock Management by planning, ordering, handling and controlling including SKU’s handling to ensure required margins are attained.  Analyzing fast-moving products in terms of styles, brands, their margins and their contribution to overall profitability. Get the insights to predict the future.  Analyzing other inventory related reports such as non-moving and slow-moving stocks. This includes a feasibility check of discounting them to liquidate them faster.  Lead and Delegate subordinates towards company objectives by maintaining its standards and being exemplary to them.  Monitoring all other administrative functions by holding total responsibility of the overall Sales and Marketing operations in Sri Lanka  Planning and execution of product and staff training and development to all inhouse staff and staff of all Distributors, Key account partners and Traditional Wholesalers ensuring the sales team has the optimum knowledge and expertise to drive maximum sales and customer satisfaction. ODEL PLC Sri Lanka Manager Store Operations reporting to CEO Feb 2014 – Feb 2017  Was responsible for receiving merchandise for their store; pricing and displaying their product in an appealing and fashionable manner; and hiring, educating, terminating and motivating staff in providing exceptional customer service and care. Harrods – Knightsbridge London United Kingdom Floor Supervisor – Food Hall Asian section – Reporting to Senior Team leader Feb 2008 – Jan2009  Under the direction of the Food Service Manager, my position oversees all aspects of the food hall operations in Asian section, including staff scheduling, training, setup, service, breakdown, cleanliness, equipment, furnishings, and ordering of service-related food and service supplies for dining, banquets and special ICS Legal Services United Kingdom - Reporting to Legal Officer United Kingdom Jan 2007–Dec 2007 Part time  Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. Millies Cookies and Baskin Robbins United Kingdom Customer Service Assistant – Store Manager Dec 2006– June 2007  Responsible for receiving, processing, and organizing shipments and deliveries accordingly. Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines. Assisting customers in locating desired shop items. Informing customers of shop promotions to encourage purchases. Dialog Axiata Group Sri Lanka Call Centre AssistantMay 2005 – Dec 2005 reporting to Team Leader  Responsible to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services EDUCATION Master of Business Studies University of Colombo 2024 BA Business Studies (2nd upper) Thames Valley University United Kingdom 2009 Holy Family Convent Colombo 04 2005 LEADERSHIP TRAINING Facilitator, Training in charge for Career & personal development trainings organized by Caritas Organization Sri Lanka office- INTERESTS Fashion Retail, Food and Beverages