Nimra Amir

Nimra Mehboob -·-· Aitchison street Lahore --"Experienced HR ||Customer Support Specialist || RCM Analyst || Polymath and lifelong learner|| embracing carrier diversity and intersectionality" Key Skills Data Analysis Technical Analysist Strategic Planning Financial Reporting Compliance Details oriented Professional Experience RCM ANALYST - THDC USA October 2024 - Present Devflovv Lahore Focus on optimization of the healthcare revenue cycle, from patient registration and insurance checks to claims processing and payments. By identifying issues, resolving denials, and ensuring compliance, I help streamline processes, reduce revenue loss, and improve financial performance and Technical analysis of patient's Age receivables. Customer Support Representative - Careem MOT IBEX LAHORE September 2023 - January 2024 Enhanced customer satisfaction by resolving issues promptly and professionally. Managed high-volume inbound calls, providing exceptional service to customers in need of assistance. Served as a key liaison between multilingual customers and internal departments, facilitating timely resolutions for urgent matters. Achieved high levels of customer retention by consistently delivering outstanding support experiences. Finance Account Specialist February 2022 - January 2023 Toyota Zarghoon Motors Quetta Spearheaded implementation of financial software systems to enhance productivity and reporting capabilities. Negotiated favorable terms with vendors, resulting in significant cost savings for the company. Enhanced budget management by implementing expense tracking and cost reduction strategies. Developed comprehensive financial reports for executive decision-making support. Reviewing and preparing financial reports, Utilization of funds, Team Leadership, Financial Strategy, Payroll,Monitoring financial transaction and transfers. HR Assistant April 2020 - September 2021 Stone World.co Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments. Improved project outcomes by conducting thorough market research that informed strategic marketing decisions. Managing deposit slips, Customer dealings, Invoices, CDR receiving's, and forwarding of cashflow to finance. Education BBA(Hons)-Human Resources - University of Balochistan Software skills Zendesk Square Genesis Solutions Saturn Microsoft 360 Dentrix Ascend Delta Dental Hubstaff Slack Google sheets