Nimi Thompson

I’m a Customer Support & Technical Support Specialist with a strong focus on helping businesses improve customer experience, streamline communication, and keep their operations running smoothly. I handle email, live chat, ticketing systems, and product troubleshooting with clarity, patience, and accuracy.

Alongside support, I also specialize in email marketingfro m writing high converting email sequences to managing campaigns, segmenting audiences, and improving open/clickthrough rates. I understand how to balance customer retention with brand voice, and I create emails that feel personal, helpful, and effective.

I’ve worked with AI tools, SaaS platforms, and digital products, which means I can resolve functionality issues, account/login problems, billing questions, and performance concerns quickly. I also organize inboxes, manage client communication, and ensure every customer interaction feels polished and professional.