Nilofer Shaikh
Email:-| LinkedIn profile: linkedin.com/in/nilofer-shaikh | Contact: +1(437)-
PROFESSIONAL SUMMARY
Experienced and self-motivated IT Project Manager/Scrum Master bringing forth 14+ years of
valuable industry experience in Finance and the IT industry, with a passion for delivery and
management. Experience in building high-performing and self-organizing teams. Worked with
North American clients like Canadian Imperial Bank of Commerce (CIBC) and Citibank North
America.
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Highly successful in leading cross-functional teams for end-to-end technical solutions.
Managed remote teams as well as delivered high value projects realizing multi-million
revenue in business benefits.
Successfully delivered complex projects aligned to the organization’s strategic vision.
Worked with business and IT teams using both Agile and Waterfall methodologies.
Innovated projects with huge cost savings through technology and process re-engineering.
Proven success in improving team performance in the areas of quality, predictability, flow,
and velocity
CERTIFICATIONS AND PROFESSIONAL QUALIFICATIONS
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Certified Release Train Engineer (Agile)
Certified Scrum Master (Agile)
Robotic Process Automation Express –
Intelligent Automation certification
Diploma in Business Analysis - IIBA
(International Institute of Business Analysis)
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Certificate in AWS - Amazon Web Services
Cloud Practitioner
Certificate in Project Management
Certificate in Role of Technology in Banking
Certificate in Lean Six Sigma Green Belt
TECHNICAL SKILLS
Proficient in MS Office (Outlook, Word, PowerPoint, Excel), JIRA, Confluence, MS Visio, MS Project,
Robotics Workfusion, Salesforce, QlikView, FileNet
SOFT SKILLS
Facilitation skills, Strategy Planning, Servant Leadership, Risk management, Problem Solving,
Critical Thinking, Time Management, Interpersonal communication skills
RELEVANT WORK EXPERIENCE
❖ STANDARD BANK OF SOUTH AFRICA
Johannesburg, South Africa
Role: IT Project Manager/Scrum Master (Agile)
Apr’18 – Apr’21
Multiple Cross functional teams: a) Data Analytics and Artificial Intelligence
b) Intelligent Automation (Robotics) team
c) Salesforce Data Integration and Data Quality Profiling team
- Successfully managed Salesforce as well as Robotics projects (worth ZAR 20million) for
multiple teams with 27+ developers and analysts, using Agile methodology.
- Ensured JIRA and Confluence are updated and proper project governance is followed.
- Ensured DevOps practices and SDLC phases are followed with proper governance.
- Updated higher management at the Executive level with regular reports measuring all the
teams against the agreed KPI’s and provided feedback on improvement to the teams.
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Handled all Agile ceremonies meetings, including PI (Program Increment - Big room)
Planning, Scrum of Scrums, daily stand-ups, Sprint Planning, Iteration retrospective
Liaised and collaborated with Business and IT teams.
Eliminated team impediments, risks and supported the Product & Business Owners for
successful collaboration. Coached multiple teams on Agile and Kanban practices
ADDITIONAL WORK EXPERIENCE
❖ TATA CONSULTANCY SERVICES (TCS)
May’05 – Apr’18 for multiple TCS clients
Role: IT Senior Business Analyst/ Process Re-engineering
Johannesburg, South Africa
Client: Standard Bank of South Africa (SBSA)
Period: Jul’14 – Apr’18
- Lead analysis with 3 junior business analysts and 4 developers to develop solutions
roadmap including team structure and delivery model.
- Created User Stories, 'As-Is' and ‘To-Be' process maps and performed testing and identified
risks, assumptions, and dependencies associated with the project deployment
Role: IT Business Systems Analyst (Offshore)
Mumbai, India
Client: Canadian Imperial Bank of Commerce (CIBC) (Mortgage lending) Period: Apr’13 – Jun’14
- Converted various business requirements into BRD’s (business requirements documents)
and provided technical solutions in the form of Solution requirements.
- Executed test strategies, test plans, and test cases and assisted in User Testing (UAT)
Role: Business Analyst (Offshore)
Client: Citibank North America
Period: May’05 – Mar’13
- Worked on Market research project for identifying improvement opportunities for
Mortgage Lending products
- Ensured end-to-end successful delivery of projects
❖ SITEL INDIA LTD (DELL COMPUTERS)
Mumbai, India
Role: Technical Customer Service Representative (Call Center)
Period: May’04 – Apr’05
- Assisted DELL customers to solve hardware/software related issues and provide end-toend solutions for customer's software problems
- Prepared Quality and Productivity reports and dashboards for a team of 25 consultants
EDUCATION
Northeastern University
Master of Science (M.Sc.) in Project Management
Major: Leading and Managing Technical Projects
Toronto, Canada
Completion date: Nov,2022
University of Mumbai
Bachelor of Science (B.Sc.)
Major: Information Technology
Mumbai, India
Completion date: May 2004
AWARDS AND INNOVATIONS
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Recognition for the best project of 2019 at
Standard Bank of South Africa (SBSA) for
saving 20 million Rands.
Proven capability of improving the team
performance from ‘Making Progress’ to
‘Setting the Example’ in 4 months.
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Awarded ‘Top Innovator’ of the year by
Canadian Imperial Bank of Commerce (CIBC)
in 2013 for saving Canadian $712,000 on a
project which was initially focused on saving
$50000
