Nillvin Laranjo

NILLVIN LARANJO Gmail:-WhatsApp/Telegram: - Summary Diligent and self-disciplined Virtual Assistant with 2+ years of work experience in an e-commerce store with more than 45,000+ sales across shopping platforms. A marketing graduate who’s adept at providing outstanding customer service, skilled at utilizing shopping platforms, and knowledgeable about basic SEO principles, and listing creation and management. Extremely detail-oriented and emphasizes accuracy. Expert at quickly learning new information, concepts, and systems and can work without the need for supervision. Experience • Customer Service Representative and Listing Creator/Manager at Downhill Stretch (April 2020 – July 2022) Managed customer queries and complaints and processed orders through Order Desk, Etsy Shop Manager, Amazon Seller Central, Shopify, Facebook Inbox, My Phone.com, HubSpot, and Gmail. Handled chargeback claims, A-to-Z guarantee claims, refund and cancellation requests, and other requests on Amazon Seller Central. Reached out to partner companies for issues with production. Created and managed product listings and handled the creation of flash sales and coupons on Shopify and Etsy. Made copyright infringement claims on Amazon regarding sellers copying the company’s products. Utilized Trello for project and task tracking. Performed administrative tasks as requested. Gave advice to CS team members regarding the best solutions to issues brought by customers and gave feedback regarding certain CS processes. • OJT at Wisenergy, Inc. (Nov. 2018 – March 2019) Performed data entry using MS Excel and organized files, created PowerPoint presentations and an advertising plan of the company’s product offerings for promotional purposes. • Officer and Associate Editor for the Ateneo Marketing Club (June 2018 – April 2019) Wrote articles for the official club paper “Marketing Chronicles.” Skills and Interests • • • • • • • • • • Proficient in using Dropbox and Google Drive MS Word, MS PowerPoint & MS Excel Gmail, Google Drive, Google Docs, Google Sheets, and Google Slides Basic product listing SEO in Shopify and Etsy Fluent in English, Filipino, and Cebuano (Bisaya) Tech-savvy with basic Canva skills Strong written and verbal communication skills Can quickly master company processes and contribute to improving them Creating questionnaires, doing surveys, collecting primary & secondary data, etc. Conceptualization of promotional materials and creation of advertising and marketing plans Bachelor of Science in Marketing (2019) – Ateneo De Davao University Education cum laude and Achievements 3-time Highest Cumulative QPI Awardee in Marketing (January 2017, 2018, and 2019) 3-time President’s Lister (3.7 Annual QPI or higher) 4-time Dean’s Lister (3.4 Annual QPI or higher) Seminars and Trainings How to Market Yourself – 01/24/19 (Ateneo De Davao University) Adapting to Workplace Diversity – 01/24/19 (Ateneo De Davao University) Social Entrepreneurship – 01/24/19 (Ateneo De Davao University) Getting Smart with Financing Your Business – 01/24/19 (Ateneo De Davao University) Procedural Due Process: Grievance Machinery Implementation – 01/22/19 (Ateneo De Davao University) Financial Literacy – 01/22/19 (Ateneo De Davao University) Spill the Tea: Keeping Up with the Millennial – 09/29/18 (Ateneo De Davao University) References Rodilina B. Marte, DBA Chair, Marketing Department School of Business and Governance Ateneo De Davao University-- Donna Vida M. Abrina, MBA Full-time Professor, Marketing Department and AMARC Moderator School of Business and Governance Ateneo De Davao University - Patricia Marie D. Villano, RRT, MBA Part-time Faculty, Marketing Dept. School of Business and Governance Ateneo De Davao University -