Nilesh Dattatray Ambavale

Nilesh Dattatray Ambavale Pune - 411038 |- |- PROFESSIONAL SUMMARY  Dynamic and results-driven Sales Operations Specialist with 11 years of experience in optimizing sales processes, enhancing revenue growth, and improving operational efficiency. Proficient in CRM systems (Salesforce, SAP, Oracle Siebel, PeopleSoft) with expertise in Sales Pipeline Management, Deal Closure, Order Management and Sales Reporting (Power BI). Adept at streamlining workflows, analyzing sales data, and driving strategic initiatives to boost business success. KEY SKILLS      Sales Pipeline Management Sales Forecasting & Reporting (Power BI) Order & Billing Management Process Optimization Revenue Reconciliation CRM TOOLS      Salesforce (SFDC) MySQL SAP Finance & SAP IS-U Oracle Siebel PeopleSoft LEADERSHIP & COLLABORATION     Stakeholder & Team Management Cross-Functional Coordination Training & Development Sales Pipeline Management WORK HISTORY Accenture Solutions Pvt. Ltd - Sales Operations Specialist (Team Lead) Dec 2023 – July 2024 Dep: UKIA CG Sales Operations (EMEA Market)      Led a team of 5 analysts managing sales operations for the EMEA market Guided stakeholders through the opportunity lifecycle from origination to closure, ensuring a smooth sales process Utilized Salesforce SFDC to create and qualify opportunities, assessing winnability, desirability, and deliverability Developed and maintained sales dashboards to track key performance metrics and drive insights Ensured sales opportunities were consistently tracked and managed, improving deal closure rates     Reconciled monthly sales in SAP Finance using Power BI, ensuring accuracy in booked revenue versus Salesforce wins Organized and led New Business Meetings (NBM) to discuss upcoming business opportunities Provided training sessions on CRM best practices to sales teams, enhancing adoption and efficiency Used SQL queries to extract, validate, and clean sales data from internal databases for use in Salesforce and Power BI reports. Dassault Systems – Sales Operations Specialist Sep 2019 – Dec 2023 Dep: Sales Operations (Solidworks)          OTI (Order to Invoice) and Revenue recognition EOD (Evidence of Delivery) & EOA (Evidence of Arrangement) process and verification Analyzed sales data trends to provide actionable insights for business growth Developed and monitored key performance indicators (KPIs) to optimize sales strategies Managed lead qualification and tracking, improving conversion rates Assisted in the development of sales forecasting models, increasing accuracy Collaborated with sales and marketing teams to refine lead management processes Provided competitive analysis and market insights to support negotiations and agreements Identifying areas of improvements by using KPI’s such as order cycle time, order accuracy and inventory turnover. TechMahindra Pvt. Ltd – Sr. Billing Analyst December’17 – September’19 Dep: Manual Billing (Talk Talk Telecom)       Preparing Monthly and quarterly invoice as per data received from client by checking each entry manually. Validating billing spreadsheets to assure client’s billing on monthly and quarterly basis. Preparing query tracker as per essential requirements in billing process. Managed a portfolio of over 50 high-value client accounts, ensuring timely and accurate invoicing and collections. Utilized ERP software (SAP, Oracle) to track account balances, process payments, and generate financial reports. Collaborated with sales and customer service teams to address and resolve billing disputes and payment issues. Capita India Pvt. Ltd – Sr. Customer Service Executive August’14 – November’17 Dep: Interaction Records & Complaints (NPower Business Solutions)       Serve as Customer Care Executive in Interaction Record & Complaints team to review the debt and credit value on the customer's account and take the necessary steps for repayment and write-off accordingly. Investigating the reasons behind Debt/credit reflecting on customers’ invoice and to re-generate invoice by using applications such as SAP-CRM (Handle all your customer interactions in one platform) & SAP ISU (Industry Specific Solution for Utilities) used for billing and invoicing. Carefully reviewing the problems described by front end executives to find proper solutions. Worked in O2 Telecom Admin Services as a telecom Invoicing Executive Manage the process of migrating, entering, and exiting MNP (mobile number portability). Analyze the customer's post-paid or prepaid invoice and rebill or bill as required. WNS Global Services – Sr. Customer Service Associate August’12 – August’14 Dep: Texas Billing (Direct Energy services)       Worked with Direct Energy LP (a North American retailer of energy and energy services) to manage endto-end billing operations. Generating invoices by analyzing & finding out errors. GUI (Graphic User Interface) screen was used as a backend tool for invoice generation and PEACE 8.0 was used for validation purpose. Reporting to MIS team - Sending BOD (Beginning of the day) & EOD (End of the day) reports to MIS department & Clients along with Quality team. I also coached new team members on service techniques. Interaction with Stakeholder's through Web-Ex call regarding new updates and resolving their requests. Maintain team productivity tracker to keep SLA reports up to date. EDUCATION- Graduation in Bachelor of Business Administration (Finance) through University of Pune. H.S.C (Science Stream with Mathematics) from Mamasaheb Mohol Jr. College, Pune. P. Jog English Medium High School, Pune. CERTIFICATION    Salesforce CRM Certification Power BI Analytics Training MYSQL Certification DECLARATION I hereby declare that all the information provided by me in this application is true and accurate to the best of my knowledge and belief. Date: Place: Pune