Nilanjana Das

 NILANJANA GUHA DAS 25A/4 Jheel Road   P.O.  Dhakuria Kolkata : 700 031 Mobile:-          Email:- ------------------------------------------------------------------------------------------------------------------ PERSONAL DETAILS Date of Birth 01 Dec 1985 SexFemale Husband’s NameAshis Das Nationality Indian Martial Status Married ReligionHindu HobbiesReading Books & Singing EDUCATIONAL & PROFESSIONAL QUALIFICATION B.A. (Bengali Hons.) in the year  2007 from Calcutta University. Excellent in Typing Good knowledge in Computer , Ms Word, Advance Excel (V-lookup, Pivote, Text to Column, Concatenate, True False. Clean, Right, Mid, Left, Replace & more) Power Point, Surfing Internet , Tally Basic , MS Office LANGUAGES KNOWN Fluent in Bengali, & Hindi, English CAREER HISTORY HUL - Distributor (Pure It Water Division) Back Office MIS 6th April 2015 – Till Date JOB RESPONSIBILITIES 1. Order & Delivery Tracking 2. Billing in company software (Netsuite) 3. Order Punching in CRS . 4. Tally Billing 5. Month wise report maintain. Mailing drafting , co-ordinate with different department & customers on phone. 6. MIS maintain in excel. 7. Prepare weekly / monthly data , payout File , Commercial Claims & distribute to all departments & H.O 8. Collate sales report from dealers & update the same on MIS. 9. Maintain E-commerce data like Paytm , Snap Deal , Flipkart, Amazon , Shopclues. Prepare sales data , Payment File. 10. Attendence maintain Airtel 16th Feb 2013 – 28th Feb2015         Back Office MIS JOB RESPONSIBILITIES Mobility & FL Technical & Non Technical Complaints handeling, coordinate with technical teams. Mail Actioning , Coordinate with the others departments. FSH Data updation, Monthly base prepare sale report generate , complaints data maintain , Customer base maintain. Monthly work report maintaining & reporting details send to Head Office , MIS maintain,Co-ordinate with customer over the phone. Details update in ICRM & ECRM software.    VODAFONE            Back Office In-Charge – MIS (Vodafone)         10th Jul 2008 – Sep 2012   JOB RESPONSIBILITIES IPOS, Cash Entry, Scanning, Login & TL Tracker Maintenance MTD pick up activation data maintain , File & Documents handling Agency Wise monthly work report maintaining & reporting details send to Head Office , Daily MIS maintain,Co-ordinate with customer over the phone FOS & SMD team handling &  Managing the Total activation process.          DECLARATION I hereby declare that the above mentioned statement is true and correct to the best of my knowledge and belief. Yours Faithfully (NILANJANA GUHA DAS) Kolkata