Business Development |Account Retention &Management |Channel Sales |Partner Development| Account planning &Revenue Analysis | Customer Relationship|Leadership
SUMMARY
A dynamic professional having 10 years of rich experience. Expertise in handling multiple accounts with significant experience in account mining, project implementation, process implementation and relationship management for clients. An excellent communicator with good numerical and analytical ability. Strengths are business sales, business process, reengineering, and development, implementation of tactical, strategic objectives, operations and working with cross functional teams. I have a proven track record of people management both as a team lead and Entrepreneur.
PROFESSIONAL EXPERIENCE
FAST FOOD JOINT “Kolkata”, Bangalore, India
Proprietor, (Oct 16 – Current)
Key Responsibilities:
Initiate strategies, practices in order to increase productivity.Implementation of promotional strategies to reach out to the right target audience.
Day to Day operations, Brand development, Menu Development, Standardized Recipes and Training of Staff.
Improvised on the food preparation process to improve the turnaround time from an order being placed to it being prepared, packed and served to the customers.
Complete focus on providing good customer service, which resulted in repeat foot falls and referral customers.
Encouraged customers to share their experience with their friends and family and got some great reviews on Zomato and Google.
CISCO SYSTEMS, Bangalore, India
Business Development Manager, (November 2015 to July 2016)
Key Responsibilities:
Responsible for driving growth of Cisco’s technical services sales in India & SAARC region, working closely with sales, product management, engineering teams, to engage with customers as well as partners.
Works with a cross-functional team of technical and pre-sales resources with diverse skill sets to achieve the customer strategy of data centre sales and build on new client opportunity.
Designing, executing on Sales and Channel Acceleration programs for Technical Services aiming at generating incremental revenue for premium technical services through new service attach as well renewal opportunities.
Conducting sales enablement activities among account team and partner community for Cisco Services portfolio (like SNTC Smart Assist, TS Advantage, AM, MSS and SSPT).
Created, organized and coordinated seminars, training, collateral materials for the partners.
Sales Development Representative, (June 2012 till February 2014)
Key Responsibilities:
Creating awareness/introducing the product to the ‘CXO’ level people in the technology, communication sector, financial services, retail, hospitality, healthcare and SMBs.
Closely work with demand planners and members of the Cisco sales ecosystem to achieve monthly, quarterly and yearly quota.
Identifying, developing and closing new business opportunities with new and existing customers.
Established a strong relationship with customers and was able to drive incremental sales by cross selling products like Cisco UCS Servers and Collaboration products to our traditional customer base of networking products.
VITEOS CAPITAL MARKET SERVICES, Bangalore, India
Assistant Manager - Sales, (February 2014 till October 2015)
Key Responsibilities:
Liable for selling products and services to target customers mainly hedge funds in UK and US.
Handling sales, business development, marketing techniques and networking in order to attract business.
Develop profitable, new business by analysing account potential, initiating, developing, recommending new applications and sales strategies to capture incremental growth.
SME BACKOFFICE, Bangalore, India
Co- Founder, (January 2010 till April 2012)
Key Responsibilities:
Define successful processes/polices for both operational and functional area a to the organization’s mission.
Oversee financial management, planning, systems and controls including the management of annual program and product budgets.
Generate metrics to monitor the projects and analyse the overall success of projects.
Continuously review the process for revenue streams and programs/services to reduce the time to execute and implement programs and services.
Determine scope of projects and analyse efficiency.
Responsible for scheduling, delegation and supervision of 12 staff members.Also support the team to meet there targets.
Building credible, value-based long-term business relationships with Clients.
VITEOS CAPITAL MARKET SERVICES, Bangalore, India
Executive, (Aug 2008 till November 2009)
Key Responsibilities:
Experience in trade capturing, trade allocation, confirmation, fails investigation and fails management also having a good understanding of Trade Life cycle.
ANZ OPERATION AND TECHNOLOGY SERVCES PRIVATE LIMITED, Bangalore, India
Analyst, (September 2006 till Aug 2008)
Key Responsibilities:
In charge with respect to deliverables for banking operations into Payment investigation, Process improvement policies also developing performance ramp up goals thereby achieving customer delight.
ACCENTURE INDIA SERVICES PRIVATE LIMITED, Bangalore, India
Senior Process Associate, (November 2005 till Aug 2006)
Key Responsibilities:
Supervise the accounts payable processes for a portfolio of leading investment bank ensuring compliance with corporate policies and payment deadlines.
AVIVA 24/7 CUSTOMER (COS-B), Bangalore, India
Customer Services Advisor, (January 2004 till January 2005)
Key Responsibilities:
Accountable for customers delivering new business quotations, mid-term adjustments in policies and renewal for car insurance.
SIGNIFICANT ACCOMPLISHMENTS
Winning the largest order for Cisco Solution support in India.
Consistent 12% months on month growth, achieved breakeven in 5 months.
Played key role in winning a HTOM and HTE engagement at one of the largest IT service provider in India. With a potential to transform the entire account from partner support to SNTC.
Won regulatory reporting and form PF deal with one of the top20 hedge funds in US.
Instrumental in revamping the demand generation process using quality content and digital marketing initiatives.
EDUCATION
B.Com. with Accountancy Major from Khudiram Bose College, Calcutta University in 2005
Excellent References on demand.
