Nikunj Bindlish

NIKUNJ BINDLISH - https://www.linkedin.com/in/nikonline - Executive Summary •Customer focused IT professional with 13+ years of experience in Software Testing & Customer Support with exposure to Business Analysis, Product management, Client Demos, Reporting and Resource Management. •Certified Scrum Master (CSM) with 2+ years of proven success in leading teams in highly agile and ambiguous environments & implementing best Agile practices (Scrum). •Extensive experience working in agile environment (5+ years) with teams distributed across different geographies. •Onsite Experience in Sweden for knowledge transfer & project handover to Off-shore. •Worked on ATM technologies, Telecom Domain (BSS/OSS), Documentum (CMS – Content Management System), Revenue Optimization (Hospitality industry) & Cloud (Cloud brokerage). •Experience in driving consensus around the vision and roadmap from internal as well as external stakeholders. •Experience in coordinating and prioritizing conflicting requirements in a fast paced, ever changing environment. •Experience in handling team with 15-20 members & ability to effectively lead & handle multiple assignments. •Experience in interacting with internal and client cross-functional teams to establish, enforce, and facilitate an integrated and successful approach to testing engagements. •Experience in supporting customers for their functional / technical queries via email / phone. •Experience in creating user guides with content which can help in resolving doubts / queries before they need to contact support. Work Experience MSys Technologies : Sr. QA Architect / Customer Support (March 2015 - Present) Project Title:IBM Gravitant Cloud Matrix Tools Used:JIRA, Testrail Team Size:8-10 Synopsis:IBM Gravitant Cloud Matrix is a cloud broker platform to enable its clients to compare and order VMs & services from different cloud service providers and manage them all from a single dashboard. Currently working in the dual role of a Test Manager and Customer Support, I am responsible for: Establishing best QA & Agile practices and overall quality of IBM’s Cloud Matrix application. Leading overall client delivery of the multiple testing projects with responsibility for project deliverables, goals and quality while working with project teams of diverse skills and working styles. Liaison with Developers, Business Analysts & Product management for timely & effective closure of defects & maintain SLAs for production issues. Reporting on the testing status within projects through daily & weekly status calls with client teams. Demo of new features to client after successful completion of stories to get early feedback. Create content for new features which enables customers to setup their accounts and get going. Answer customer’s non-technical / technical support questions via email. Escalate technical issues to tech support or engineering. IDeaS Revenue Solutions (a SAS company) : Test Lead (May 2013 – Jan 2015) Project Title:G3 – RMS (Generation 3 – Revenue Management System) Tools Used:Rally, SVN, Ranorex, Salesforce. Team Size:10 Synopsis:IDeaS Revenue Solutions - a SAS Company, is the leading provider of pricing and revenue management software, services and consulting for the hospitality industry serving big Hotel chains like Hyatt & Hilton as its clients enabling them to optimize their revenues. Responsibilities: Handling work allocation to a team of 8-10 members effectively delegating multiple assignments. Analyzing requirements documents and reviewing the Test Scenarios / Test Cases accordingly. Administering teams for an effective automation framework & maintenance of automation scripts. Test reporting and giving live software demos to stakeholders. Ensuring usability, functionality, security (User/Role management), regression and localization testing and doing the defect management and tracking. Mobile Testing using multiple devices and Google Chrome emulator. Coordinating with the project managers, business analysts, UX team, developers & testers for timely & effective closure of defects & maintain SLAs for production issues. Deloitte : Team Lead - QA / Business Analyst (May 2011 – April 2013) Project Title:Deloitte Audit - Content Management System Client:Deloitte Global Tools Used:Quality Center / ALM, RQM, Clear Quest, TFS, RFT, XMetal, Webtop Team Size:15-20 Synopsis:Deloitte Audit services provide audits and reviews of financial statements and reporting on internal controls in accordance with applicable professional standards. CMS team is responsible for the quality assurance of the comprehensive application for content authoring and management component enabling DTT Global and member firms to create and manage their content. Responsibilities: Providing functional support to users across different locations for all the raised service requests and incidents. Ensure the issues to closure by providing on-time resolution. In this process, collaborate with the development and technical operations teams. Functional support to developers at offsite by providing clarifications on all requirements (including functional and performance related requirements). Work on documenting and improving user stories using TFS. Pre-defect analysis, defect prioritization, solution design for all the defects identified in the process of system testing. Status tracking/reporting (Daily/Weekly/Monthly reports) and testing sign-off from off-shore. Managing Test Cases/Scenarios/Scripts preparation, Usability, Functionality and Regression Testing. Defect tracking and management. Organize Cross functional trainings & Lunch-n-Learn session within the project. Tieto Software Technologies Pvt. Ltd.: QA Lead (December 2009 - April 2011) Responsibilities: Involved in System, Regression, Re-Testing and UAT. Authoring and executing the Test Scenarios & Test Cases. Proactive and timely communication (oral / written) with the DEV / SQE teams to understand the requirement correctly regarding all issues encountered in Release cycle. Defect Tracking and Management. Client:Telia Sonera, Sweden Tools Used:MKS(ALM tool), Slickedit(SQL tool). Synopsis:TeliaSonera is the dominant telephone company and mobile network operator in the Nordic and Baltic countries, the emerging markets of Eurasia. Persistent Systems Ltd.: QA Engineer (April 2007 – December 2009) Responsibilities: Automation of core applications of COVAD using Jameleon Automation Test Framework. Automating Wholesale, Retail and other business applications for the purpose of Regression Testing. Creating Automation inventory reports, status reports and automation plans. Driving Automation execution and scripting to meet the targets. Client:Covad Communications (Now Megapath) Tools Used:QTP, Jamaleon(Open source Automation Tool), TeamTrack, Benthic, Docushare, Perforce. Diebold Software Services Pvt. Ltd.: QA Engineer (September 2006 – April 2007) Responsibilities Software & Hardware Testing (for ATM machines & related devices). Creating daily/weekly/monthly status reports. Keybell Solutions Ltd.: Software Engineer (August 2003 – June 2006) Responsibilities Content management & Software Testing Skill-Set Dev.Technologies Tested:Windows, Java, .Net, Centura, XML, Documentum(CMS), Sharepoint, C# Automation testing tools:Jameleon Test Framework, RFT, Ranorex, QTP Config. Mgmt. tools: Perforce, Rally Defect Mgmt. tools:Team Track, PVCS Tracker, MKS, Clear Quest, Rally, JIRA Content Management:Docushare, TFS, SVN Database:SQL queries Test Management tools:Quality Center, RQM, TestRail Professional Achievements 1. Ideas: Presented an idea in Annual event ‘Ship-It’ which would help the company increase its revenues if implemented and was under consideration at the point of separation from the company. 2. Deloitte: Received SPOT AWARD for Developing a CMS Wiki for the project. Also, Suggested a content authoring approach in XML which helped testing a CR and a scenarios in regression testing in 1/20th time. 3. Persistent: Received SPOT AWARD from the Telecom BU for completing Automation POC reducing the number of XML request templates (sub-modules) from more than 5000 to around 370. 4. Diebold: Received ‘Certificate of Appreciation’ from the company. Academic Qualification Degree University Year of Passing Percentage Bachelors in I.T Guru Nanak Dev University, Amritsar- % H.S.C C.B.S.E., Delhi- % S.S.C C.B.S.E., Delhi- % Personal Information Date of Birth:Sept. 24, 1982 Passport Validity::Valid till 22/04/2024