Nikolas Martinez

I'm a bilingual (English/Spanish) remote professional with 4+ years of experience in customer service, data analysis, digital operations, and live interpretation. My career spans the BPO industry, SaaS support, and remote freelance work, where I’ve developed a strong track record of reliability, precision, and rapid learning.

I started out in customer support roles for SaaS clients, handling email, chat, and ticket-based systems. I quickly became known for resolving complex technical issues, onboarding users, and building internal documentation that improved workflow efficiency. Over time, I expanded into analyst roles—developing automated reports and dashboards, streamlining internal operations, and providing decision-making support for management teams.

Alongside my operational experience, I’ve trained in front-end development and data tools, gaining hands-on experience with HTML, CSS, JavaScript, and platforms like Power BI and Looker Studio. I'm especially passionate about the rise of artificial intelligence in everyday work. I’ve developed and refined prompt engineering techniques, used tools like ChatGPT and Midjourney for AI content and image generation, and regularly explore AI workflows to enhance productivity and creativity.

As a live interpreter, I’ve learned to think on my feet, listen actively, and maintain calm in high-stakes interactions—all of which carry over into my freelance work. I communicate clearly, adapt quickly, and consistently deliver on time.

Some of my most valuable skills include:

• Fast and accurate data entry
• VPN and web-based app navigation
• Google Sheets and Excel (automation, formulas, dashboards)
• Customer support across email, chat, and ticket systems
• Prompt writing and AI content/image generation
• Front-end basics (HTML, CSS, JavaScript)
• Data visualization with Looker Studio and Power BI
• Technical documentation and process building
• Bilingual communication (Spanish/English)

I’m fluent in written English and a native Spanish speaker. I’m comfortable working across time zones and independently managing responsibilities in remote environments.

Whether you need someone to clean up your data, support your users, build a custom report, automate a process, or explore an AI-based solution, I bring both the curiosity and the structure to get it done right.

Let’s work together to simplify your workflow and help your business grow.