Nikolai Pacleb

I have over 5 years of experience in Customer Service and Sales assisting American and Canadian customers. I was trained in one of the best Call Center company in the Philippines and served as a Customer Service and Sales Agent for more than 2 years and as a trainee Team Leader.

I can provide e-mail, ticket, chat, admin and phone support and will do everything I can to delight your customers. 

Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. 

Throughout the years of my experience in Customer Service, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. 

I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. 

I want a long-term work relationship where we can help each other grow inside and out.