Nikko Tidal

Nikko Tidal CONTACT INFO WORK EXPERIENCE INSIDE SALES CLOSER/ APPROVAL SPECIALIST Proliance | July 2022 - March 2024 Phone - Email-Address Blk 9 Lot 6 Fiesta Communities San Fernando, Pampanga Philippines 2000 PROFESSIONAL SKILLS Sales Negotiation Customer Support Retention Coaching Hiring Recruitment Training Management Client Engagement: Utilize sales tactics in client calls for reinspection and appraisal agreements, handle updates efficiently. Solution Pitching: Present reinspection options, emphasizing benefits. Negotiation Skills: Negotiate terms with adjusters, aiming for favorable outcomes. SENIOR TEAM MANAGER Cloudstaff| October 2020 - July 2022 Led recruitment efforts for high-quality team selection. Supported new hires during onboarding and provided real-time support to representatives. Conducted performance reviews and ensured supplier compliance with insurance requirements. TEAM MANAGER Alorica| February 2017 - October 2020 Implemented sales training initiatives for team members to enhance their skills and performance. Provided ongoing support and guidance to the team, ensuring their readiness to deliver exceptional sales results. Conducted regular performance reviews to assess sales metrics and strategize improvements for increased revenue generation. CUSTOMER SERVICE SUPPORT Alorica| August 2016 - February 2017 Mastered upselling techniques, driving sales growth through upgrades and bundle services. Prioritized customer retention with personalized solutions, leading to high CSAT scores. Met daily sales quotas by skillfully adding lines and upselling products, contributing to revenue expansion. BILLING AND SALES SPECIALIST Sutherland| October 2015- July 2016 Addressed customer inquiries and concerns while meeting sales quotas. Provided effective resolutions and upsold products/services tailored to customer needs. Assisted with billing issues and efficiently processed orders. QUALITY ANALYST SOFTWARE EXPERIENCE Salesforce Asana G-suite (Google email, Docs, Sheets) Microsoft Office Avaya Contractors Cloud RingCentral VoiceEdge iQOR| February 2015– June 2015 Analyze data to identify root causes of behaviors and present findings to the cluster. Provide developmental plans to enhance representative performance. Conduct daily calibration calls involving all sites and perform call audits for quality scoring. EDUCATION SCHOOL/COLLEGE/UNIVERSITY Western Mindanao State University Bachelor of Science in Nursing (Undergraduate) REFERENCES Rosher Manansala| Cloudstaff/Operations Manager|- Nhick Averion| Proliance/Head of Operations|-- Ressa Improgo | Proliance/HR Manager|--