Nikko Salundaguit Carbajosa

I am a versatile and detail-oriented Virtual Assistant with a strong background in customer service, education, and administrative support. With several years of experience in the BPO industry, ESL teaching, and virtual assistance roles, I bring a well-rounded skill set that allows me to adapt quickly to different business needs and environments.

I graduated with a degree in Secondary Education major in English and have worked both in private and public school settings as an English teacher and ESL instructor. This experience strengthened my communication skills, patience, and ability to handle diverse individuals effectively. I also gained international teaching exposure through ESL platforms, helping students improve their English communication skills in a structured and engaging way.

In the corporate and remote work setting, I have handled roles such as Customer Support Representative, Account Manager, Technical Support, and Virtual Assistant. I am experienced in email management, data entry, scheduling, internet research, and social media management. I am also skilled in using Google Workspace, Microsoft Office, CRM tools, and various productivity platforms used in remote operations.

I take pride in being organized, reliable, and proactive. I enjoy creating systems that improve workflow efficiency, such as inbox organization, task tracking, and content scheduling. I am also experienced in handling customer inquiries professionally, resolving concerns efficiently, and ensuring client satisfaction.

Beyond technical skills, I value communication, trust, and consistency in every role I take. I am someone who is highly adaptable, can work independently with minimal supervision, and is always eager to learn new tools and processes to improve performance.

Currently, I am focusing on expanding my freelance career in virtual assistance, digital marketing support, and customer service roles. I am also interested in helping businesses grow through administrative efficiency, online presence management, and client support systems.

My goal is to provide high-quality support that helps businesses run smoothly while allowing clients to focus on growth and strategy. I am committed to delivering reliable, efficient, and professional work in every task assigned to me.