Nikko Robleza

NIKKO ROBLEZA O P E R A T I O N S M A N A G E R - PROFILE - Skilled and versatile Operations Manager with 5 years of experience in BPO. Proven ability to deliver outstanding results in fast-paced 14 San Pedro Street, Iloilo City environments by leveraging a strong work ethic and expertise in Microsoft Office, Google Workspace, and Operations Management. Seeking new opportunities to apply my knowledge and contribute to a dynamic team. SKILLS EXPERIENCE Microsoft Office CALL CENTER AGENT/PROCTOR Google WorkSpace Fair Trade Outsourcing Ph. Inc Project Management 2017 - 2018 Operations Management Computer Literacy Strong Communication Providing excellent customer service Meeting performance targets and metrics supervising customers' exams, ensuring compliance with exam rules, and providing clear and concise instructions to facilitate a smooth testing experience OPERATIONS MANAGER Fair Trade Outsourcing Ph. Inc. 2020 - present EDUCATION Overseeing daily operations and ensuring the smooth functioning of the organization Developing and implementing operational strategies and SECONDARY SCHOOL Iloilo City National High School 2008 - 2009 BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY PHINMA University of Iloilo 2016 - 2017 procedures to improve efficiency Leading and motivating teams to achieve operational excellence and customer satisfaction Analyzing data, identifying trends, and making data-driven decisions to optimize operations