Nikki Rose M. Delas Llagas
Senior Business Development Specialist
-
https://www.linkedin.com/in/nikkidelasllagas/
PROFILE
Results-driven professional with over 15 years of experience in fraud
prevention, customer engagement, and business development. Proven ability to
optimize processes, exceed performance targets, and deliver strategic solutions
in dynamic environments
EDUCATION
WORK EXPERIENCE
University of Santo Tomas
Bachelor of Science in Business
Administration
2000 - 2004
SKILL
Core Competencies
Leadership and Team Management
Fraud Detection and Risk Analysis
Strategic Planning and Business
Development
Client Relationship Management
Problem-Solving and Decision-Making
Customer Service Excellence
Technical Skills
CRM Tools (Hubstaff, Salesforce)
Data Analysis and Reporting
Multitasking and Time Management
Twice as Nice Recruiting
Senior Business Development Specialist
December 2019 - December 2024
Spearheaded outbound efforts to identify and onboard new business
opportunities.
Built and nurtured client relationships, resulting in achieving and surpassing
revenue goals.
Provided tailored recruitment solutions to meet the unique needs of client
companies.
Achieve Test Prep
Appointment Setter with Previous Leadership Experience
October 2019 - Present
Conduct outbound calls to schedule appointments for test preparation services,
leveraging leadership experience to streamline processes and improve
outcomes.
Utilize CRM tools to track daily activity, maintain accurate client records, and
apply team management insights to enhance efficiency.
Provide timely follow-ups to improve conversion rates and ensure student
satisfaction.
As a previous Team Leader, developed strong leadership and mentoring skills
that now enable me to excel in building client relationships and managing
appointments effectively.
Transitioned to an appointment setter role to focus on direct client engagement
and hone skills in customer relationship management.
Led a team of 10 appointment setters, increasing productivity by 15% through
streamlined processes.
Consistently exceeded monthly appointment quotas by 20%, showcasing both
continuity and growth in the role.
Nikki Rose M. Delas Llagas
Senior Business Development Specialist
-
https://www.linkedin.com/in/nikkidelasllagas/
WORK EXPERIENCE
KeepTruckin'
Appointment Setter
February 2019 - November 2019
CERTIFICATIONS AND TRAINING
Social Media Management and Marketing
Course (2018)
Inside Sales Training Course (2018)
Photo and Video Editing with
Brand Marketing (2018)
Customer Obsession Training (April 2018)
Fraudulent
Applications
and
Account
Takeover Training ( Sept 2017)
Fraud Awareness and Fraud Detection
(April 2013)
Way to WOW Customer Satisfaction
(Aug 2009)
Mortgage 101 (April 2008)
Qualified potential clients through targeted outbound calls.
Maintained accurate Salesforce CRM data to reflect up-to-date client
interactions.
JP Morgan Chase Bank
Senior Specialist II - Customer Protection Group
September 2017 - April 2018
Created data-driven strategies to prevent or limit account take-over and credit
card fraud.
Placed outbound calls for transactions to be checked and verified.
Reviewed customer credit card accounts to identify fraudulent behaviors and
implement actions such as business rules.
Performed deep dives and analyses on various financial risk-related matters.
JP Morgan Chase Bank
Senior Specialist I - Fraud Prevention Operations
September 2013 - September 2017
REFERENCES
Patrick Cahill
President, Twice as Nice
Phone: --
Observed customer transactions to flag or identify suspicious activity.
Placed outbound calls for transaction verification.
Quickly assessed situations and made necessary decisions.
Maintained a patient and professional demeanor while interacting with
customers.
JP Morgan Chase Bank
Customer Service Specialist 1 - Home Equity
Kelly Kerr
Director Inside Sales, Twice as Nice
Phone: (617) --
April 2008 - September 2013
Answered phone calls and responded to customers’ requests.
Provided product and service information, resolving customer issues effectively.
Monitored assigned specialists, provided feedback, and supported WOW
customer service initiatives.
Courtney Westdike
HSBC - Credit Card Inbound
Manager Inside Sales, Twice as Nice
Account Specialist - Credit Card Inbound
Phone: -
October 2006 -March 2008
-
Provided extraordinary customer service through efficient resolution of
inquiries.
Proactively identified sales opportunities during customer interactions.
Nikki Rose M. Delas Llagas
Senior Business Development Specialist
-
https://www.linkedin.com/in/nikkidelasllagas/
ADDITIONAL EXPERIENCE
Epacific Global Contact Center
Call Center Agent 1
November 2004 - February 2005
Qualified potential clients through targeted outbound calls.
Maintained accurate Salesforce CRM data to reflect up-to-date client
interactions.
International Exchange Bank
Customer Service Associate
June 2004 - November 2004
Delivered quality customer service through efficient handling of client account
transactions.
Addressed customers' financial needs and acted upon referral opportunities.
Kentucky Fried Chicken
Cashier
April 2001 - May 2001
Managed cash and sales transactions.
Improved customer satisfaction by addressing inquiries and promoting services.
