Nikki Judice

NIKKI T. JUDICE 1119 ISLE LABBE ST. MARTINVILLE, LA 70582 CELL:- EMAIL:-OBJECTIVE To bring enthusiasm, dedication, responsibility, and excellent work ethic to your organization, along with an extensive number of skills obtained through hard work and experience “Choose a job you love, and you will never have to work a day in your life.” (Confucius) PROFESSIONAL EXPERIENCE January 2020-Present Support/Supervisor/Dispatcher, Houston Dispatch/Pop a Lock Remote Dispatcher • Responsible for dispatching technicians and locksmiths for different Pop a Lock franchises all over the country. • Determine which zone each call is responsible for and track the status of each call to make sure the customer is being attended to. • Answer each phone call in a professional manner and establish a rapport with the caller. • Reassure and calm customers who are waiting on service that may have been delayed. Always use a professional tone and treat everyone with respect • Answer any support questions that the other dispatchers may ask. • Keep up to date with new city contracts, policies, and procedures. • Spot check active tickets in the system to make sure that dispatchers are following the proper guidelines on building each ticket • Log in on time to every shift that I have scheduled for myself • Make sure all dispatchers are following the proper procedures according to the rules outlined for each city that we answer calls for. Each city has different policies, and we must be well versed in each one. March 2019-December 2019 Server, The Little Big Cup ● Greet customers upon their arrival with a positive attitude ● Answer all questions presented to me with confidence ● Dedicated to ensuring customer satisfaction by remaining accessible and friendly ● Handle any issues that may arise with a positive attitude, acknowledging that the customer is always right ● Create an environment that promotes customer satisfaction and dedication ● Menu knowledge: Memorize the details of seasonal menu items, daily specials and options, as well as rotating craft beer options ● Up selling: Direct customers to add on specialty menu items, to ensure customer satisfaction, as well as increasing sales ● Consistently receives the highest amount of tips per shift ● Repeatedly praised by kitchen and bar staff for clearly communicating guest orders, preferences and special requests to minimize confusion, send-backs and delays. ● “Multitasking machine” with a strong work ethic NIKKI T. JUDICE 1119 ISLE LABBE ST. MARTINVILLE, LA 70582 CELL:- EMAIL:- August 2016 – August 11, 2018 Medical Assistant, Office Assistant, Community Healthcare Clinic, Breaux Bridge, La. ● History and Physical ● Performing wellness checkups as well as physicals as required by insurance or school board ● Routine Venipunctures ● TB tests ● Vital Signs ● IM and Subcutaneous injections ● Wound care ● Patient Education ● Referrals ● High success rate for prior authorizations for medications, and/or procedures ● Stayed up to date with policies and procedures, as well as HIPPA laws ● Front desk procedures such as answering multi-line phones, collecting payments, verifying insurance, collecting new patient information, scheduling return visits, along with any other task that the Nurse Practitioner may assign to me January 2015-August 2016 Server, Santa Fe, Broussard ● Attend to customers upon entrance ● Present restaurant menus and help customers select food/beverages ● Take/serve orders and answer questions, recommend and upsell ● Collaborate with other restaurant servers and kitchen/bar staff ● Deal with complaints or problems with a positive attitude ● Issue bills and accept payment ● Promote dedication from customers ● Promoted to Shift Leader after consistently handling any and all customer complaints or concerns with confidence and accuracy December 2013-July 2015 Store Manager, Econo Mart ● Hire and document each step of a new cashier’s training. ● Successfully ran shift with the least amount of shortages ● Maintain order between employees, conflict resolution ● 24/7 on call to replace any cashier who cashier that called in ● Stocked shelves and made order with vendors to ensure quality products would fill the shelves until the next order ● Balance each cash drawer at the end of the work day, accounting for every transaction, paying close attention to detail if a shortage were involved ● Handling a large amount of cash each day with a cautious yet confident mindset, assuring that each deposit made would be accurate and accounted for NIKKI T. JUDICE 1119 ISLE LABBE ST. MARTINVILLE, LA 70582 CELL:- EMAIL:- April 2004 - August 2013 Scheduling Manager, Rotorcraft Broussard, LA ● Hired, supervised, and trained all flight followers in dispatch ● Conflict resolution ● Updated any documents and spreadsheets as required by the FAA ● Monitored weather conditions in order to assure pilot safety ● Kept and monitored the Pilot’s employee files and confirmed that all of their credentials were up to date and all training were scheduled before credentials expired ● Arranged for interviews of potential pilots and booked the hotel stays ● Maintained customer files and arranged specialized flights when necessary ● Kept the Operations Manual up to date ● Assigned pilots to contracts keeping in mind personalities and compatibility ● Built several different Excel spreadsheets to better organize flight time, assuring proper placement of each formula EDUCATION HISTORY Cecilia Sr. High School Class of 1996 St. Martin Parish Sheriff's Office, POST Training Academy 4.0 GPA, Graduated with Honors, 2nd in Class September 2015 - July 2016 Unitech Training Academy 3.95 GPA, Graduated with Honors Certified Medical Assistant CPR / First Aid Certified NIKKI T. JUDICE 1119 ISLE LABBE ST. MARTINVILLE, LA 70582 CELL:- EMAIL:- SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Microsoft Office Creative Writing Answer multi-line phone Phlebotomy Office Administration Operations Scheduling Manager Microsoft Word Microsoft Outlook Data Entry Microsoft Excel Administrative Executive Assistant Customer Service Organization Billing Sales Quickbooks Filing and Recording Marketing Blogger Excellent Communication Teamwork Highly Motivated Exceptional Work Ethic Emotional Intelligence Life Skills Remote Dispatcher Dispatch Support Supervisor Remote Worker Medical Assistant