Nikki Joyce Cardenas

Nikki Joyce Cardenas - |-| Linkedin: bit.ly/42CwxRP Antipolo City, Rizal Philippines OBJECTIVE Versatile professional eager to support organizational growth by providing administrative assistance and tackling diverse tasks in a dynamic work environment. I'm driven by a passion for efficiency and excellence, always seeking new challenges to improve processes within the organization. CORE COMPETENCIES Leadership and Team Management Data Entry/Research Customer Focus Technical Proficiency Time Management Attention to detail Analytical Skills Resourcefulness Administrative Proficiency ▪️Canva ▪️Gmail ▪️Google Drive ▪️Dropbox ▪️Slack ▪️Zoom ▪️Microsoft Teams ▪️Skype ▪️Calendly ▪️LastPass TOOLS PROFICIENCY ▪️Microsoft Office Suite ▪️Google Workspace ▪️Asana ▪️Microsoft Outlook ▪️Google Calendar PROFESSIONAL EXPERIENCE The SM Store Operations Retail Supervisor January 2018 - 2024 SM Marikina City ▪️ Utilized analytical and data-driven skills to track daily, weekly, and monthly performance metrics, resulting in improved decision-making and strategic planning. ▪️ Demonstrated customer-centricity by understanding customer needs, offering tailored solutions, and providing exceptional support, leading to increased customer satisfaction and loyalty. ▪️Exhibited strong leadership and team management abilities by recruiting, hiring, and training sales representatives, fostering a high-performing team culture, and achieving sales targets consistently. ▪️ Oversaw daily business operations with a holistic understanding of retail management, ensuring smooth operations, optimized processes, and a positive shopping experience for customers. Predictiv Care Executive Assistant to CEO (Remote) December 2021 - March 2023 San Francisco, USA ▪️Enhanced executive productivity and efficiency by managing the CEO's calendar and scheduling, optimizing time management and prioritization of tasks, resulting in improved workflow and meeting effectiveness. Facilitated streamlined communication channels by handling email responses and correspondence, ensuring timely and accurate responses to stakeholders, fostering strong professional relationships, and maintaining the CEO's reputation. Successfully managed projects from inception to completion, ensuring deadlines were met with meticulous attention to detail, contributing to the overall success and growth of the organization. ▪️ ▪️ ▪️Maintained confidentiality and discretion in handling sensitive information and situations, safeguarding the CEO's trust and integrity, and upholding confidentiality standards crucial in the healthcare industry. ▪️ Demonstrated versatility by keeping online records, preparing spreadsheets, and handling various administrative tasks, showcasing adaptability and contributing to the smooth functioning of executive operations. Mcdonald’s Philippines Operations Assistant Manager August 2013 - December 2017 Blueridge Quezon City ▪️ Optimized business operations by effectively managing task delegation, problem resolution, and shift management, resulting in improved efficiency and customer satisfaction. ▪️ Demonstrated leadership by successfully recruiting, hiring, and training crew staff, fostering a cohesive team environment, and ensuring consistent service delivery in a fast-paced setting. ▪️ Implemented effective inventory management strategies, resulting in optimized inventory levels, reduced waste, and minimized stockouts, contributing to cost savings and operational efficiency. ▪️Ensured accurate financial oversight by managing crew payroll, adhering to budgetary constraints, and minimizing discrepancies, contributing to the overall financial health of the establishment. ▪️Prioritized food safety and security for both internal and external customers, emphasizing quality control measures and compliance with industry standards, ensuring a safe and enjoyable dining experience. EDUCATION OUR LADY OF FATIMA UNIVERSITY Antipolo City, Rizal Philippines Bachelor’s degree in Hotel & Restaurant Management REFERENCES ▪️Romel Daganio Operations Manager / The SM Store -- ▪️Rey Galin IT Specialist / Accenture -- ▪️Juliet Villa Financial Advisor / Sunlife Philippines --