Nikki Joy Maralit

Resume Personal details Name Nikki Joy Maralit Email address - Phone number - Address Purok IV-B Tubigan St., 4217 Sico, Lipa City LinkedIn linkedin.com/in/nikki-maralit Education Jun 2005 - Apr 2007 Business Information Management AMA Computer Learning Center, Mataas Na Lupa, Lipa City Batangas Employment Jan 2023 - Present Executive Virtual Assistant Bruce Jones SEO Consulting Email and Calendar management Scheduling appointments on the calendar for new SEO training students Answering emails and providing helpful responses to any questions Data Entry/file organizing and research and reporting Apr 2021 - Nov 2022 Appointment Setter Your Prospector Make outbound calls to real estate agents to schedule meetings with loan officers Track daily phone calls and the status of the call in the spreadsheet Send follow-up emails and SMS reminders for scheduled calls Make follow-up phone calls if rescheduling is needed Apr 2022 - Dec 2023 Administrative Assistant Ladi March Goldwire Part-time remote position working closely with the business owner to enhance operations and efficiency. Responsibilities include: Organizing emails Graphic design layouts using Canva Creating Facebook posts, ads, reels, and videos Data and file management Research tasks Customer service duties Nov 2021 - Apr 2022 Virtual Assistant Magic Dedicated Assistant I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying. This resume is made with Jobseeker.com. Part-time remote work Outbound Calls (Survey Health Assessment) Email Management Data Entry Calendar Management/Scheduling Organize communication via emails and phone calls File Organization/Record Keeping Research Admin Tasks Jan 2015 - Apr 2021 Customer Service Representative The Results Companies Handle incoming calls from customers for a Retention company. Maintain high customer satisfaction by implementing forward-thinking strategies to address customer needs and resolve concerns effectively. Activate new radio subscriptions and facilitate the replacement of radios as required. Assist with basic radio subscriptions or refresh radio services for customers. Handle billing inquiries and process refunds when necessary. Adhere to all customer call guidelines, including service levels, handling time, and productivity targets. Recommend appropriate products to customers and provide detailed explanations to enhance their understanding. Implement measures to prevent the cancellation of customer subscriptions. Aug 2011 - Jan 2015 Customer Service Representative Teletech Customer Care Management Handle inbound customer calls for a Telecommunication Company with a focus on maintaining customer satisfaction through forward-thinking strategies to address needs and resolve concerns. Proficient in basic billing and troubleshooting for mobile and Internet services. Skilled in activating new prepaid services. Experienced in processing bundled orders for telephone and internet connections. Consistently meet customer call guidelines, including service levels, handling time, and productivity. Mar 2009 - Aug 2009 Production Operator Epson Precision Philippines Seasonal Contractor Operate machines in the Head department to manufacture the print head. Meet necessary pin headcount or quota. Adhere to guidelines and maintain cleanliness. Jul 2008 - Dec 2008 Sales Clerk Robinson's Place Lipa Seasonal contractor working as a reliever for a boutique Royal Sporting House Assisting customers in purchasing shoe items, checking sizes, and helping at the counter for payments Providing friendly and customer service-driven assistance Aug 2007 - Dec 2007 Checker I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying. This resume is made with Jobseeker.com. SM Department Store Seasonal contractor works as a checker, assisting the cashier in verifying customer purchases Organize and double-check prices and items Pack the items and offer additional services Provide friendly customer service Skills Customer-service skills, active listening Skills: Empathy, Adaptability, Time management, Computer Skills, People Skills, Administrative Skills. Languages English References References available upon request. I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying. This resume is made with Jobseeker.com.