DOMINIQUE GENIO
VI RT UAL ASSI ST ANT
What if you have a virtual assistant who could write, design,
and manage operations, all with a creative touch? With over
five years of experience working with several business,
I specialize in everything from customer service, to admin
management, e-commerce, and social media presence.
EXPERIENCE
Community Manager | Quokka Brew
May 2024 - January 2025
CONTACT--
SKILLS
E-Commerce Management
Content Creation (Blogs,
Product Descriptions)
Graphic Design for Social
Media and Marketing
Market Research (Demand
Analysis, Sourcing)
Cold Outreach
Sales Messaging
Brand Collaboration
Management
Data Entry and Spreadsheet
Management
Conducted cold outreach on Instagram to engage university
organizations and offer sponsorship deals. I crafted tailored messages
and built partnerships to expand brand visibility. My efforts helped
increase Quokka Brew's presence in key academic communities.
Virtual Assistant | Stadium Merch, LLC
January 2022 - January 2025
Assisted students in creating and managing their merchandise stores
by conducting market research and data entry. I optimized Shopify
stores and integrated Print-On-Demand systems to streamline
operations. I also tracked projects using Notion, ClickUp, and Asana and
supported customer service efforts.
Customer Care VA | CAPS Apparel
January 2022 - March 2024
Managed customer service inquiries via FreshDesk and Gorgias,
ensuring quick and efficient resolutions. I handled order fulfillment in
Shopify, created graphics in Canva, and managed PayPal/Klarna
disputes. Additionally, I coordinated brand collaborations and
maintained customer satisfaction through various channels.
Shopify VA | FiftyTwo50 Media, LLC
May 2020 - December 2021
Sourced products on Amazon using Junglescout and Oberlo, then
listed them on Shopify with optimized descriptions. I managed
customer service inquiries, tracked orders, and created graphics on
Canva. I also scheduled social media posts on Facebook and Instagram
using Tailwind.
