Nikki Beltran

Roanne M Beltran KM1477 Sayre Hiway, Poblacion, Impasug-ong | Contact nos- /- | E-mail:-Results-orientated Manager with 17 years of experience providing direction and leadership to high performance teams to attain organizational objectives. Highlights ▪ ▪ ▪ ▪ ▪ ▪ ▪ Expert in Process Documentation Developing Standards Process Improvement Self-starter Financial Planning and Strategy Training Cost reduction ▪ ▪ ▪ ▪ ▪ ▪ Decision Making Strategic Planning Quality Management Performance Management Employee Management People management skills (10+ years prior experience) Accomplishments ▪ ▪ ▪ ▪ ▪ Developed and implemented process templates under sales, finance, operations and administration to improve accuracy of reports and employee utilization Identified and utilized variety of learning materials, resources and technology methods to support and improve the instructional environment Reduced fixed head spending by 30% and increased on-time delivery of KPIs from 80% to 95% using Kaizen approach to quality issues rooted in previous structure. Established good working relationships with customers, clients, and share holders Developed new quality standards for better quality performance and reliability. Experience October 2021-January 2022 Bamboo Ecologic Export Philippines Willkom Bldg., Corner Velez – T. Chavez Sts., Brgy. 4, Cagayan de Oro City Business Partner MOA (Project Based) • Provided Bamboo plantation / training site for the company as the owner of bamboo plantation located in Sayre Hi-way, Impasug-ong Bukidnon. • Assisted trainees in harvest and post-harvest 6,000 bamboo poles • Conducted updates and progress reports directly to the client September 2019-August 2022 Pick a Flow Water Convenience Store San Jose del Monte City, Bulacan 3023 Sole Proprietor / Owner • Direct the development, management, and operation of the facilities and personnel engaged in the functional area of water operations. • Implement best operation practices to promote continuous improvement, innovation and excellent customer service. Ensure that operational integrity is maintained, including regulatory compliance in all facilities. • Completes monthly reports, calculate, issue bills, invoices, and other financial statements according to gov’t mandated procedures. November 2018-January 2020 May 2017-September 2018 Hung Phat USA Grand Century Mall, 1111 Story Rd #1063, San Jose, CA 95122, USA Home-based Operations Manager • Develop/Improve HPUSA business and departmental plans • Develop actionable milestone plan with a minimum one (1) year outlook using SMART principle. • Direct, coordinate and supervise the department to meet the defined KPI/KRA and departmental target. • Direct, coordinate and supervise the department’s goal to achieve a good financial status and efficiency. • To proactively research and consult to develop and improve department’s goal and SOPs to attain utmost efficiency. • To ensure the department has sufficient number of headcount to perform the work need in their department. • To provide training, guidance, support, and encouragement to staff to achieve performance rating of 7/10 scale for both competency measurement and collaborative attitude while maintaining a professional relationship. • To ensure the department’s abiding to providing periodic reports. • Ensure that company’s contact (including service providers and customer), all pertinent information and communication updated and archived in ERP system accordingly. • Ensure that no company and client information, proprietary information, company assets are at risk to loss and damage AF247 Inc (Anytime Fitness) 3rd Floor Paseo Center, Paseo de Roxas corner Sedeno Street, Makati City General Manager • Oversee local managers and their employees, as well as a local office of employees. • Set policies, operations, create and maintain budgets, and coordinate with local management in the company to evaluate employees, company performance and efficiencies. • Keep all employees motivated, resolve conflicts and make hard decisions for employees. • Create, keep and maintain a budget, as well as make projections based on previous expenditures. Confident in using math skills to make sure where the company's money is going. • In charge of overseeing the hiring of new employees and being a good judge of character will help ensure that the company hire the right people to maintain an efficient and motivated team. Equipped with analytical skills to be able to solve problems that may come up during a typical work day. • Day-to-day responsibilities includes: Membership Sales, Marketing, Community involvement, Networking/Employee Wellness, Team Building, Member Experience, Bank reconciliation, accounts payable, accounts receivable, train, coach and assist. •Support the achievement of operational results, internal client satisfaction and team performance metrics. And able excel at leading teams and multiple projects simultaneously. December 2014-February 2017 Pontoon Solutions Phils Inc 15F Unit 1 and 2 RCBC Savings Corporate Center 25th and 26th Sts., Bonifacio Global City, Taguig,, Taguig, Philippines Service Delivery Manager (Google Account- Extended Workforce Solutions) • Manage the execution of Google’s extended workforce strategy in APAC and US Region. This includes temporary workers, as well as independent contractors, outsourcing, third party service delivery and other forms of non-permanent labor. • Oversee the Manila shift operations including providing managerial oversight and day-to-day care of Pontoon colleagues •Identify areas of risk (including legal, financial/commercial, reputational and security and privacy risks) proactively and partner with Programs and Policy team to drive solutions to mitigate such risks. • Assist in leading continuous improvement efforts within the global delivery center model to ensure operational activities meet Pontoon and customer requirements as business circumstances and opportunities change. • Acts as point of escalation for any issues arising during the shift, taking responsibility for resolution in collaboration with hiring or vendor managers as required. •Support the achievement of operational results, internal client satisfaction and team performance metrics. And able excel at leading teams and multiple projects simultaneously. June 2014-December 2014 Maersk Global Service Centres 29/F Wynsum Corporate Plaza, F. Ortigas Road, Ortigas Pasig Finance and Accounting Liner Finance and Accounting Process Manager (Project Based) • Manage the Performance of the team to meet all agreed SLA through KPI’s • Keep updated of guidelines from Centre as well as other developments that may affect the OTC process; changes in existing SOP’s and ensure that GSC are in compliance with corporate guidelines to support business needs. • Maintain adequate internal control and segregation of duties for the processes being managed • Provide management reports and statistics at various dimensions in the OTC team (e.g. country level, team level, sub process level like customer etc) • Staff administration in the form of leave planning, shift scheduling & maintaining overall compliance with staff policies. • Work closely with migration team to ensure smooth transition in accordance with the project plan • Attends Engagement calls with the cluster to set strategies and discuss performance metrics and • Drive process improvement • Support global and local initiated projects and execute change management if and when required • Support standardisation and liaise with the BPO team to eliminate process variants • Ensure that all process related major risks are identified, documented and appropriately dealt with. January 2011-June 2014 Regus Service Centre Philippines B.V. 3rd Floor "W" High Street Building,28th St cor 11th Avenue, BGC Finance and Accounting Global Billing Manager Handling all customers globally and is responsible to motivate, coach and develop the team to maximize performance and delivery of a high quality service globally. Provide support and resolution to escalated issues from the Billing Team Contribute to the on-going development of the Billing Team by sharing knowledge, experience and expertise with other team leaders To recognize opportunities for improvements to procedures and practices by pro-actively offering ideas and solutions Ensure that all Billing coordinators maintain a consistently high standard of performance, encouraging positive results and continuous improvement Ensure business goals are clearly communicated and understood Establish objectives and targets with direct reports and to communicate performance expectations clearly Monitor performance and provide feedback through regular performance appraisals, counseling/feedback sessions and where necessary implement disciplinary procedures in line with HR advice July 2008-Nov 15, 2010 Chevron Holdings Inc. (Manila Shared Services Center) 32/F, Yuchengco Tower, RCBC Plaza, 6819 Ayala Avenue, Makati City 1220 Retail and Consumer Marketing Retailer Advocate Serves as the primary point of contact for Marketers and Retailers within the Chevron and Texaco Retail Network in the United States of America, analyzing daily business financial issues like Invoices and Electronic Fund Transactions; Missing Bills of Lading Documents, Rent Charges and Payments. Assist retailers and marketers in Chevron Business Point website support issues through navigation and utilization. And process merchant credit card issues like Unconfirmed Logs, Charge backs, Disputes, Batch Reconciliation and Missing Credit Card Transactions April 2005-May 2008 Teletech Customer Care Management Inc. (Philippines) Oakridge IT Center, AS Fortuna Mandaue, Cebu City Operations Support Center Operations Support Center Supervisor Prepare daily reports and any ad hoc reports. Perform basic eWFM functions (e.g. running reports, entering segments, updating intraday performance). Schedules off-phone activities (project uptraining, team meetings, coaching sessions, etc…).Process requests for time off. Process requests for permanent and temporary schedule changes and swaps. Assist in creating forecasts and intra-day performance. Creates schedules based from trends and analysis to meet staffing requirements. Analyzes intra-day staffing report, suggests changes to staffing in order to meet SLA requirements. Create trial and official schedules in eWFM. Analyze intra-day performance report. Remove schedules and update employee information for terminated employees. Optimizes break and lunch times to meet staffing requirements. Monitors schedule adherence and accurate employee information in eWFM and other databases. Perform basic CMS functions (e.g. running reports, exporting data, changing agent skills, activating agent trace). Re-forecasts daily AHT and FNCO in eWFM Track, monitor and reports trends in metrics (ASA, SVL, OCC, absenteeism). Updates and maintains agents’ information database- Department of National Defense Philippine Veterans Affairs Office Camp Aguinaldo, Edsa cor Santolan Rd., Quezon City Bank Remittance – Financial Management Division Receives dockets and delivers vouchers and checks for pensioners and various obligations of the agency. Answer and mails miscellaneous communications from other government agencies and various sources. Managed and assist various transactions as well as monitored their productivity and efficiency on marketing and product updates, and active coaching. Provide impeccable customer service by handling agents and clients concerning inquiries, requests and complaints nationwide. Prepared and explained billing and collection-related concerns such as understanding on invoice and payment reconciliation. Prepare weekly and monthly management and production reports based on accounts handled and saved. Education EDUCATION Polytechnic University of the Philippines Bachelor of Science Architecture Earned Diploma, March 2001