Nikki Alonzo
Operations Manager | Virtual Assistant
I'm a professional Virtual Admin Assistant with years of experience
in handling multi-national clients. My unique professional
experience stems from years of providing excellent customer
support, problem solving and delivering exceptional results.
Get in touch!
Work Experience
Mobile:
-
Email:-
Skype:
live:.cid.40e568496c1b279f
Address:
Sasa, Davao City
Specializations
- Phone Support
- Email Support
- Chat Support
- Cold Calling
- Telemarketing
- Virtual Assistant
- Quality Assurance
- Operations
- Recruitment
- Basic HTML/CSS
Operations Manager - Recruitment Manager
Show Support Australia | Jan 2021 - April 2022
Show Support is a labour hire company in AU where I started as HR/Recruitment
officer and eventually became one of the Operations Manager. I was responsible
in taking phone calls from our clients, taking, arranging and make sure that their
bookings are going well.
Email Support
Dream Bigger| Mar 2020 - Dec 2020
Provide assistance to company customers via email. Tasks includes developing
customer relationships, solving customer issues, promoting products and
services, maintaining their job knowledge, reporting to supervisors, and
communicating with suppliers in china.
Quality Assurance Analyst
Doordash US | Mar 2018 - Oct 2020
Listened to call recordings and provide insight and solutions to operational
management to maximize lead conversion and customer satisfaction
Escalation Specialist
Doordash US | Apr 2017 - Mar 2018
Guided customers through menus while demonstrating thorough knowledge of
the food, beverages and ingredients. Resolved delivery issues and customer
concerns fast while ensuring efficiency
Order Placer
Doordash US | Feb 2017 - Apr 2017
Front line order placer. Calling restaurants to place order in behalf of the
customer and providing best services for both client and customers
SOCIALS
LinkedIn:
https://www.linkedin.com/in/nikki
-alonzo-/
Facebook:
https://www.facebook.com/nikkig
hourl/
Instagram:
Nikkigh0rl
Phone Support
Fabletics - JustFab | Sep 2016 - Feb 2017
Managed a large amounts of incoming phone calls and responding to customer
queries in a timely and accurate way via phone. Identifying customer needs and
helping customers use specific features.
Academic History
Bachelor's Degree in Information Technology
Intercity College of Science and Technology
