Nikka Alvaran
EXECUTIVE VIRTUAL ASSISTANT
SOCIAL MEDIA CUSTOMER SERVICE REP
LEAD GENERATOR
CUSTOMER SERVICE REPRESENTATIVE
E-COMMERCE VA
WORK EXPERIENCES:
Airbnb/VRBO host at Elegance (December 2018- May 2022)
PERSONAL PROFILE
I am passionate, a team player, self driven
and dedicated. I'd love exploring things to
Assist guests with their check-in and check-out instructions
Answer all guests inquiries via email, chats or phone calls
Coordinates with Turnover specialist and making sure that the property is being cleaned for
gain new set of skills. I have the ability to
remain calm even in stressful or
unexpected circumstances. I am good at
multi tasking.
every turn.
Communicates and report to Cohost about their monthly supplies and inventory
Provide and assigned access codes to guests via August App and Operto
Monitor and report weekly market demand and occupancy report against competitor using
Pricelab.
Manage and organize Cohost Agreement via Hellosign and making sure all agreement are
CONTACT INFORMATION
being signed by Cohost
:-
Organize and schedule meeting with Cohosts and other potential client
:-
Assists Cohosts setting up their owner's portal via Hostfully.
Tracking updates using monday.com
Healthcare Pathways Equity and Management Group LLC
Executive Virtual Assistant (September 2020- February 2021)
: linkedin.com/in/nikka-alvaran-b
https://www.facebook.com/khaipotskie
Email Management
Calendar Management
Minutes of meeting
Appointment setter
In- depth researcher
live: nikkaalvaran2730
SKILLS & INTERESTS
Excellent communication skills
Follow up appointments through calls, text messages and email
Scheduling meetings
Preparing reports ( MS word, Ms Excel, Spreadsheet etc.)
Technical skills in MS Office (Word,
Excel, PowerPoint) and Internet
research.
Maintaining and monitoring all employees access
Recognized for reliability and “getting
Lead Prospecting
the job done” through persistence and a
HealthyBos, LLC. INC (Homebased)
Healthcare Consultant (August 2019- May 2020)
strong work ethic.
Knowledge in E-commerce platforms.
Proficient in the use of the Internet and
Researcher
various Microsoft office applications and
Calling Doctor's Offices in U.S to follow up patient's prescriptions
tools commonly used in freelancing
Making follow up about patient's appointments
Articulate in both oral and written
Updating Doctors/Patients records
Review medical records of patients
G2G Group (Home based)
Linked In Appointment Setter (December 2018- March 2019)
Lead Prospecting
Setting appointments with possible leads and making follow ups with clients
Data Mining
Manage client's calendar
communications.
OTHER WORK EXPERIENCES:
Hinduja Global Solutions, Northgate Alabang, Muntinlupa City
Health Care Specialist (Aetna, Healthcare Insurance) Sep. 2014- Mar. 2017
Took calls on Benefits and Verified Claims
Processing for US Companies and Employer Groups contracted with AETNA
Attended to issues and concerns of Client’s needing further assistance
Provides necessary information about the products and services
Prioritizes confidentiality and
keeps quality assistance to health care professionals
Exceeds all key metrics and scorecard
Convergys Philippines, Northgate Alabang, Muntinlupa City
Customer Service Representative (Direct TV) July 2013- May2014 Customer Service Representative
Handle customer billing information
Handle billing dispute and refunds
Provides necessary information about the products and services
Assist and process the customer’s request
TOOLS AND APPLICATIONS USED:
MS APPLICATIONS ( MS Word, MS Powerpoint, MS Excel, Sharepoint, MS Outlook)
Admin 365, Azure Portal, Sharepoint, G-drive
Hubstaff
ClickUp
Airtable
Monday.com
Hostfully
Pricelab
Hospitable
Turnoverbnb
Zoom
Teams
Skype
Facebook
LinkedIn
Instagram
Internet Speed:
