Nikita Umoafia

Nikita Umoafia Virtual Assistant || Customer Support || Appointment Setter || AI Automation Specialist || I help Founders, Business Owners and Startups Stay Organized and Productive SUMMARY Detail-oriented Virtual Assistant with experience in customer support, appointment setting, and administrative operations in fully remote environments. Skilled in email and calendar management, client communication, CRM updates, and workflow coordination. Proficient in leveraging AI automation tools to streamline repetitive tasks, improve response times, and enhance operational efficiency. Known for reliability, process optimization, and delivering consistent, high-quality support in fast-paced remote teams. SKILLS Administrative & Operations: Executive & Administrative Support, Academic & Business Operations Support, Confidential Information Handling Scheduling & Communications: Calendar, Email & Inbox Management (Calendly, PickTime), Meeting Scheduling & Virtual Coordination (Zoom, Teams, Google Meet), Stakeholder Communication & Follow-ups, Communication: Slack, Microsoft Teams, Gmail, Zoom Project Management Tools: Project & Task Management (Trello, Monday.com, ClickUp, Asana), Project Management: Trello, Monday.com, Asana (working knowledge) Documentation & Reporting: Document Preparation & Professional Reporting (Google Suite) Productivity & Digital Tools: Productivity: Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Automation & Workflow: Zapier (beginner-intermediate), Airtable, Monday, ClickUp, Make, Data & Analysis: Advanced Excel, Reporting Dashboards, Other: Canva (basic), File Management & Cloud Storage Languages: English EXPERIENCE Company Name: NorthBridge Consulting LLC City: New Jersey Country: United States Title: Virtual Assistant Start Date: May 2025 End Date: Nov 2025 Job Description: Delivered remote administrative and customer support services to US-based teams. Oversaw inbox management, professional email correspondence, and customer communication while meeting response time expectations. Handled appointment setting, calendar coordination, and scheduling across multiple time zones. Updated CRM records, spreadsheets, and internal trackers to ensure data accuracy and operational continuity. Assisted with reporting, documentation, and task coordination using Google Workspace, Microsoft Excel, and productivity tools. Company Name: ClearWave Services LLC City: New Jersey Country: United States Title: Virtual Assistant Start Date: Aug 2024 End Date: Jan 2025 Job Description: Supported business operations through efficient email management, calendar administration, and client communication. Managed scheduling, rescheduling, and meeting coordination to support executive and team workflows. Responded to customer inquiries via email and chat, ensuring professional and timely resolution. Performed data entry, spreadsheet updates, and document preparation using Google Workspace and Microsoft Excel. Contributed to improved productivity by maintaining organized systems and supporting day-to-day administrative functions in a remote environment. Company Name: BrightPath Solutions LLC City: New Jersey Country: United States Title: Virtual Assistant Start Date: Jan 2024 End Date: July 2024 Job Description: Provided comprehensive administrative support to ensure efficient daily operations for remote clients. Managed highvolume email inboxes by prioritizing messages, responding to routine inquiries, and escalating urgent communications. Coordinated calendar management, appointment scheduling, meeting confirmations, and reminders to prevent scheduling conflicts. Maintained accurate records through data entry, spreadsheet management, and report preparation using Google Workspace and Microsoft Excel. Supported workflow optimization by maintaining organized digital files and consistent documentation practices. Lecturer I / Lecturer II / Assistant Lecturer (Arthur Jarvis University) Academic & Administrative Operations • Managed calendars, meetings, emails, and official correspondence for senior leadership • Coordinated projects, reports, presentations, and internal communications • Tracked records, deadlines, and confidential documentation efficiently • Provided structured operational support during faculty, student, and institutional processes Invigilator (Memorial University of Newfoundland & Labrador, Canada) Supported examination logistics, compliance, documentation, and reporting. Demonstrated professionalism, confidentiality, and adherence to strict protocols. Dec- Mar 2022 EDUCATION PhD in Food and Industrial Microbiology, University of Calabar, Nigeria - MSc in Food and Industrial Microbiology, University of Calabar, Nigeria - BSc in Microbiology, University of Calabar, Nigeria - PROFESSIONAL CERTIFICATIONS & TRAINING • Advanced Excel – iTeach Academy (2025) • IT Support (On-Demand IT Skills) – Digital Witch (2025) • HACCP Levels 1–3 – MS-Solutions (2025) • Project Management – International Project Management Professionals (2014) • Workplace Ethics & Professional Communication (2021) REFERENCES Available upon request