Nikita Rathod

NIKITA RATHOD Mob:- Email:- I have diversified experience of 12 years, having expertise in Team Handling, Wealth management, trading in securities, insurance & loan assistance, stake holder relationship management, MIS reporting and Training and Development. PROFESSIONAL OBJECTIVE Provide portfolio management services to clients to enhance their saving potential, trading in securities, market analysis, debt, insurance, loan assistance and all other financial requirements of the clients for managing their wealth and analysis of financial statement, cash flow, risk management and customer relationship management. CORE COMPETENCIES Team oversight Customer service Quality assurance and control Staff education and training Client Service Complaint resolution Daily workflow improvement Team building expertise Work Experience: HDFC Securities Ltd – Team Leader(Dec 2017 to Present) Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst team and making sure motivation and performance levels are maintained. Duties  : - Oversee Monitoring client activation  Cross sell third party products Revenue intensification  Query resolution management Data analysis Training and Development Digital campaign CRM – Management Client retention Management Yes Securities Ltd – Assistant Manager (June 2017 till Dec 2017) Handling a team of 7 Advisors, looking after the Customer Service Department Sending mails for reactivation of accounts Assigning tasks to team members for day to day activities Preparing MIS and report to Senior Management Solving client queries Updating completed tasks in the system Axis Securities Ltd – Equity Advisor (Sept 2015 to June 2017) Answer customer calls regarding existing accounts Respond to questions and concerns about service and escalate calls appropriately Consistently improve customer satisfaction through expert resolution conflicts, issues and concerns Promptly respond to general inquiries from members, staff and clients via telephone and email Adhere to regulatory, security and audit procedures Develop highly emphatic client relationships and earn reputation for delivering exceptional customer service HDFC SECURITIES LTD- Relationship Manager (Oct 2009 to Sept 2015) Looking after Operations of Branch. Training the team of RM’s on capital Market Total client base currently 250 clients with AUM of 300 cr and above. Acquiring maximum number of clients by Visiting HDFC Bank Branches and maintaining relation with Bank RM's Conducting training sessions for Bank RM's for market related activities Generating Revenue for the desk by bringing more clients and guiding dealers for churning portfolios of clients by coordinating with research team. Listing to Voice Recording of RM's and providing feedback so as to improve the quality of speech with customers. Conducting Customer Meet at branch and also attending such meetings at Bank Branches. Working for the quality initiative team for better quality service to customers. Preparing MIS and related reports to keep check on performance of each individual. HDFC SECURITIES LTD- Telebroking Executive (Oct 2007 to Sep 2009) Online trade activation & trade initiation, brokerage generation Dealing in Equity, Derivatives and Mutual Fund Selling of financial products Placing orders in IPO Documentation of MIS Reporting ACHIVEMENTS Twice Awarded Performer of the month within 1 year of joining Axis Securities 8th in PAN India in Revenue Generation in 2014-15 Selected for Achiever’s Program Training to be conducted by the Managing Director at Amby Valley Part of Elite group of Relationship Manager’s to have meeting with MD to address improvements required for the betterment of the organization Awarded & Recognized as ‘Mutual Fund Champion’ EDUCATION AND PROFESSIONAL DEVELOPMENT 1. Year of Birth:19th April 1987. 2. Professional Qualification:PGDBA in Finance, 2009. Welingkar Institute of Management Development & Research. Bachelor of Commerce, 2007,University of Mumbai Additional Certifications :NSE’s Certification in Financial Markets – Capital Markets (Dealers) Module NCFM Certification in Financial Markets – Derivatives Markets AMFI certification for Mutual Funds 3. Nationality:INDIAN 4. Gender / Marital status:Married Language Known:English, Hindi, Marathi. Computer skills: MS Office, Excel, PowerPoint Regards Nikita Rathod