Nikita Mali

I maintain your brand name and reputation as a professional customer support specialist by providing excellent customer service via email, phone, and live chat channels, improving customer loyalty, and thereby growing the number of customers in your organization by providing excellent customer support. 

To resolve issues amicably, a professional customer service representative must be empathetic and thoroughly trained. When you hire a customer service representative who is concerned about your firm's well-being, you will be able to tell how your customers are treated.

Active listening skills, troubleshooting abilities, and empathy are all skills that can be used when dealing with irate customers, and these skills are possessed by an experienced customer service representative.

My experience in customer service includes using successful customer relationship management techniques, such as using CRM tools like Zendesk, Intercom, Hubspot, etc, to effectively manage customers. Due to my experience as a customer support specialist over the last four years, I have been trusted with the responsibility of providing quick troubleshooting and problem-solving services to ensure customer loyalty. It will be my pleasure to deliver the same results for you as well.

Here are my core competencies as a customer support specialist:

1. Responding to complaints and concerns of customers promptly and accurately.

Keeping a constant watch on market developments and product developments for better customer service.

2.Responding to customers' questions politely and promptly via email, phone, or live chat.

3. Keeping detailed records of all customer inquiries and complaints.

4. Resolving complex or unresolved client issues by escalating them to the relevant manager or division for further review and resolution.

5. Troubleshooting and resolving problems with the company's products or services.

6. Providing customers with accurate and current product knowledge and information.

My skills as a customer support specialist are as follows:

Escalation and Resolution Management.

Customer Relationship Management.

Tickets Creation and Management.

Active and Empathetic Listening.

Telephone Etiquettes.

Effective Phone, Live-chat, and Email Support.

Troubleshooting.

Answering Product Questions.

Call Logging/Report.