NIKITA VAN TONDER
Critical Market Research Analyst gleaning deep insights to drive
profits. Studies customer surveys and company transaction data to
highlight new avenues towards increased revenues, qualifying
return on lead generation methods and profitability of products
and services.
r
e
d
n
o
T
n
a
V
a
t
i
k
Ni
CONTACT--
Hilton, KZN, South Africa
EXPERTISE
Trend Forecasting
Data Collection
Social Media Marketing
Schedule Coordination
Ability to multitask
Customer Service
Reliability
Problem Solving
REFERENCES
Kirsten Prinsloo
Manager- Senses Wellness-
Michelle Crosby
HOD- Leads 2 Business-
WORK EXPERIENCE
CONTENT RESEARCHER
Leads 2 Business
MAY 2022 CURRENT
Helped company determine market position from
available data.
Reduced research turnaround with improved data
collection strategies.
Projected sales revenue using marketing and sales trends.
Reviewed data collection and arrangement methods to
improve information gathering.
Gathered competitor data for internal product review and
improvement.
Measured customer satisfaction with surveys , polls and
questionnaire.
ADMINISTRATOR ASSISTANT
2019 - April 2021
Senses Wellness Institute
Monitored inventory and ordered new supplies and
equipment before stock depletion.
Received, stored and distributed incoming and outgoing
mail and faxes to correct destinations.
Coordinated and organized meetings, conference calls.
Established updated and maintained paper - based and
digital files and records in document management
systems.
Answered customer questions about available products
and services .
Proofread and edited documents and reports for staff.
Trained new staff to use equipment and software
programs.
Followed up with customers to offer additional support.
COLD CALLER
2021 - April 2022
Debt Collectors Africa
Maintained detailed records to facilitate future follow up.
Researched and problem solved to determine appropriate
solutions for customers.
Obtain overdue balances by contacting customers via
telephone and approved written correspondence.
Helped resolve outstanding debts and secure payment
arrangements with expert negotiations skills.
EDUCATION
Hoerskool Kanonkop
2011 - 2015
