Nikhil Shetty

With over 14 years of experience across customer success, operations, consulting, and analytics, I bring a strong track record of driving strategic growth, operational transformation, and stakeholder alignment across global enterprise accounts. My leadership spans managing multimillion-dollar portfolios, enhancing gross margins, and executing large-scale programs in industries such as SaaS, procurement, analytics, and supply chain.

Currently serving as Associate Director – Customer Success & Operations at Zycus, I lead a consultative advisory team focused on delivering measurable value through Source-to-Contract solutions and internal process streamlining. Prior to this, I played a key leadership role at Saviant Consulting, directly managing a $1.7M P&L, improving gross margin from 50% to 65%, and driving strategic account growth as part of the core leadership team.

My tenure at Druva as a Technical Customer Success Manager involved managing a $3.5M portfolio across EMEA, APAC, and Americas, driving renewals and customer advocacy. I’ve also held impactful roles at IBM India, including Client Partner and Program Manager, where I managed revenue generation, strategic consulting, and led teams of up to 27 people while handling portfolios upwards of $5M. In these roles, I was instrumental in new logo acquisition, solution architecture, and cognitive transformation initiatives.I started my career in analytics and sourcing with Honeywell and Zycus, where I gained deep expertise in procurement analytics, spend visibility, and process optimization using tools like SAP BW/BI, SPSS, and Watson Analytics.My core strengths include stakeholder management, cross-functional collaboration, customer retention, revenue forecasting, and consultative solutioning. Known for being a clear communicator and customer advocate, I consistently align delivery outcomes with business value. My technical grounding in Electronics & Telecommunication Engineering supports my ability to bridge operational goals with technology-driven solution