Nikhil Chittula

PERSONAL INFORMATION CHITTULA NIKHIL GOUD Plot no:8 ; Shank colony; Kapra Hyderabad-500062 - -LinkedIn URL: https://www.linkedin.com/in/nikhil-chittula-/ Sex Male | Date of birth 27/12/1995 | Nationality INDIAN Education Qualification: Degree Institution name Year of passing Percentage of qualification Graduation (B-Tech in ECE) JB Institute of Engineering and Technology-% Intermediate Narayana Junior college-% Matriculation Vijaya high school-% Languages known: Telugu (Mother tongue), English, Hindi and Spanish (intermediate level) Work Experience: (3 years) As a Marketplace Business and Operations Specialist AMAZON (currently working) We work with Tech teams (AI/ Data science ML/) and minimize the gaps between manual and machine work for better efficiency. I lead a team of 12 and work closely with them in managing their metrics, reports and forecast shrinkage/intake of head count within the team. I serve as a mentor/train new hires and QA auditor for the team and work closely with stakeholders reporting the updates. I trained more than 20 resources in different process and managed smooth transition to their respective teams. I publish Flash report to teams and stakeholders fortnightly summarizing the SOP changes, productivity/quality metrics, and seek help from technical teams if needed to simplify the process. Reviewing the company's internal processes, procedures, policies and provides recommendations for improvement and come up with unified SOPs. As a Risk Analyst  AMAZON I worked as a risk investigator in different marketplaces (Eng and Non-Eng) for different Digital, Retail, and Business to Business processes Should be capable enough in making instantaneous right decisions so that risk and loss (charge back) to the organisation is minimized. I recommended multiple changes in the policy by serving as a trainer/mentor to new hires. LinkedIn URL: https://www.linkedin.com/in/nikhil-chittula-/ Skill set from previous experience: Analytical and Researching Skills: Performed deep dives, data Analysis, and trial & error methods to extract the maximum quality output from the ML model. Communication skills: I interact with our stake holders, internal leaders through the Flash report fortnightly stating the performance, highlighting the updates and seek help for the betterment. Team work, Time management and Personal Motivation: Worked effectively within teams to not just meet the quarterly metrics but to excel and increase the bar suggesting new practices and recommending changes in the SOP to increase the efficiency of the programme. Ability to wear multiple Hats- Flexible, Adaptable and Multi – Tasking: Worked in different teams having different shift timings with unique work environment. I use to multi-task in performing daily responsibilities alongside performing analysis, generating insights for the betterment. Training and Development: I worked as a Training SPOC in facilitating the new hires, training them on the SOP, mentoring them to meet the program metrics and make sure an efficient transition when moved on Live queues. Facilitated more than 20 folks in the process. Building solutions to manage operations: Took initiatives by working with tech teams to improve process and identified solutions which reduces manual efforts. Ability to plan, organise and prioritise work: Worked as Escalation SPOC in the team and designed templates, prepared reports in order to provide feedbacks analysing the root cause. Skills to reduce manual efforts; Automated 3 trends in the pipeline which saves 2 FTE (Full time employee) work in a week. Leadership: Structured the training format and manage the new hires to deliver results within the proposed ETA. Certifications: LinkedIn certifications in MS Excel, word and Google AdWords. Certificate of excellence is presented for my performance in C language I achieved first prize in paper presentation and was rewarded with rs-1000 cash. Technical skills: Good user of Advanced Microsoft Excel and reporting. Possess functional knowledge in C, SQL and JAVA language. Possess strong presentations skills using Microsoft office. Personal skills: Hosting stage events Served as School captain and Vice-captain for 2 years enhancing my leadership skills Open to new challenges and technology Part time worker as a tutor during my intermediate and graduation Good listener and quick learner Declaration: I hereby declare that all the information in the resume mentioned is true to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. Place: Hyderabad