Nikesa Daley Grant

I am an assertive Service Representative with a strong track record in addressing high-volume customer inquiries and achieving excellent resolutions. In my role as a Customer Support Representative at Keycafe, I excel in guiding customers through product features and troubleshooting efficiently. I'm dedicated to upholding the company's reputation as a premier key management system provider and have a solid foundation in using tools like Zendesk and Slack for effective communication. My experience also includes roles as a Fashion Consultant, Retail Customer Service Officer, and Accounting Clerk, where I've consistently delivered exceptional customer service, resolved issues, and maintained detailed records. With a strong skill set in CRM tools and communication technology, along with exceptional problem-solving, organizational, and time management abilities, I prioritize customer satisfaction and excel in delivering results.