Nike Adebayo

NIKE ADEBAYO- |- PROFILE A highly motivated, confident and committed individual who always gives a 100% to her tasks. I am result-oriented with focus on excellent service delivery, very passionate about customers and building positive customer experience. Recognized for being a self-starter and problem-solver, looking for a role in an organization where I can play a key part in achieving set goals. KEY SKILLS Analytical skill Customer Focused Excellent Interpersonal relationship skill Advanced MS Word ,Excel and PowerPoint skills Effective communication skill Teamwork Organisational Skill WORK EXPERIENCE Customer Engagement Manager | Peakware Consulting Limited.June 2021 to Nov 2022 A consulting firm offering various IT solutions and training. Inbound and Outbound calls to customers. Face-to-face meetings with customers discussing company’s offerings and taking feedbacks for better service delivery. Maintained close relationships with customers via regular check-ins, events and business meetings. Collaborated with different teams, monitoring various aspect of the project. Used advanced analytics and data from the CRM to understand response rates. Ensured client’s requests are treated with professionalism and services are delivered to customer’s satisfaction. Performed sale analysis to identify new opportunities in new markets. Market Analyst | PlanSea Solutions Limited June 2020 to Dec 2020 A company providing SAAS for marine logistics. Gathered offshore platforms data from different sources across the continental regions using the qualitative and quantitative data collection approach. Coordinated virtual meetings with stakeholders on the project (PlanSea Solutions and Energy Industries Council). Created a database of offshore platforms across continental regions (Europe, Asia, North America, Africa etc.) Performed a comprehensive data analysis on the data obtained. Analyzed global potential market opportunities for the organization using analytical frameworks such as PESTEL and SWOT analysis. Developed a global market entry strategy for business expansion and growth in the international market environment. Proposed adaptability of the market entry strategy to suit specific regional market environment based on the regional market analysis. Delivered reports and presentations of findings to management and executive leadership. Business Manager | Ebranzoi Limited.Jan 2019 to Aug.2019 A retail outlet of Oil and Gas products with staff strength of 30. It has a fast food outlet as part of its subsidiaries where I worked as a Manager. Coordinated day-to-day activities of the business. Facilitated excellent customer service delivery. Ensured proper cash flow and account reconciliation. Analysed, respond and resolve disputed transactions and chargeback cases. Ensured customers’ issues are handled with high level of professionalism. Database population and inventory management & reconciliation. Resource management and control. Implemented quality control strategies for food production that reduced wastes. Proper book keeping and record management. Completions Specialist / Team Lead | Schlumberger LimitedMay 2008 –Aug 2018 Schlumberger Limited is an international oilfield services company. Schlumberger employs approximately 100,000 people representing more than 140 nationalities working in more than 120 countries. Completions Team Lead Supervised workshop preparation of completions jobs. Ensured Quality Assurance and Quality Control of every completion accessories. On-time assembling of completions equipment such as Packer, Safety Valves, Flow Control Valves, Formation Isolation Valves etc., using the relevant standard operating procedures. Oversee the loading of equipment for dispatch in compliance with the Schlumberger standards for mobilisation. Completions Specialist-Deployed completions accessories in Deep-water/Shallow water/Land rigs for IOC´s and indigenous Oil companies. Intelligent completions – Flow control valves (multi-zone completions). Completion Accessories installation (Safety Valve, Isolation Valve, Chemical Injection Mandrel, Packer etc.) Pressure /Temp gauges installation and data acquisition – Reservoir Monitoring and control Applications. Pre-job preparations, Equipment and installation process Quality control(QA/QC) Review of quality processes and procedures for efficient job preparations General Pre/Post job preparation. Crew management responsibilities Always keep online job database properly updated which makes referencing jobs a lot easier for managers and engineers on site. EDUCATION & QUALIFICATIONS Aberdeen Business School, Robert Gordon University- MBA Oil and Gas Management.2020 The Polytechnic, Ibadan - OND & HND Electrical Electronics option (Upper Credit). 2004