Nijera Holmes

NIJERA HOLMES PROFILE Experienced customer specialist with a background in clerical and customer service roles across diverse industries. Committed to providing exceptional customer care, resulting in a proven track record of high customer satisfaction. Skilled in conducting thorough customer account research and resolving data entry and billing issues. Available for exible scheduling, including mornings, evenings, weekends, and emergency situations. Dependable, hardworking, and punctual, I consistently strive to exceed expectations. C L AI M S S PE C I AL I ST, SE DGW I CK; ME MP H I S, TN —- Performed remote work-from-home responsibilities to provide support to the claims staff and undertake various of ce tasks based on speci c client programs. Ef ciently set up and entered new claims into the claims management system, meticulously inputting and reviewing notes/diaries as instructed. Managed payment processing, mail handling, ling, faxing, and photocopying tasks. Ensured accurate recording and maintenance of provider information to facilitate proper reimbursement and member access. Developed and maintained high standards for database integrity, implementing corrective actions, aligning databases, and effectively communicating with other departments for database improvements. CU STO M ER S ERV IC E S P EC I AL I ST, CON NE XI ON PO I N T; M EM PH I S, TN —- Provided a world-class customer service experience by addressing inquiries, diffusing frustrations, and building trust with customers. Utilized advanced technical knowledge to resolve programming and equipment issues and deliver technical support. Responded to a wide array of questions, offering education on complex matters, facilitating selfresolution, and promoting value-added services. Supported team members through knowledge sharing initiatives. H O ST /WAI T R E S S , T R EZ E VAN T MA NO R; M E MPH I S, T N —- Welcomed customers and ef ciently took food and beverage orders, ensuring accuracy prior to entering them into the system. Collaborated with the kitchen staff during slow periods to assist in food preparation. Ensured meticulous packaging of orders, including condiments, while maintaining cleanliness of the counter area and workstations. Assisted management with inventory control, stock ordering duties, and promptly and accurately processed room orders following established protocols. EDUCATI ON S H E F F I E LD H I GH SCHO O L , M EM PHI S, T N — 2013 Concorde Career College, Memphis, TN - Medical Assistant, 2020 - fi fi fi fl fi fi 6894 Clearpoint Drive Memphis TN 38141 United States - SK ILLS • • fi fi • • fi • fi • Help clients, customers, and healthcare providers understand our business, addressing questions regarding payments, claims, medical and dental procedures, and of ce and hospital visit costs. Take ownership of customer issues and strive to resolve them ef ciently and effectively over the phone. Serve as an advocate for health and wellness, providing education on disease management programs and recommending appropriate healthy living initiatives. Bene t from regular development opportunities and mentorship, receiving comprehensive training from a top-notch team in the industry. Intermediate pro ciency in Microsoft Of ce Suite, with the ability to multitask independently and on a computer. Strong written and oral communication skills. Exceptional organizational and time-management abilities. fi •