Nigel Kim Gabriel Gocila

Hi! I’m Nigel Kim Gabriel Gocila, a reliable and detail-oriented Virtual Assistant with over 7 years of experience, 6 years in the BPO industry and the past 8 months working remotely supporting clients in digital marketing, customer service and administrative roles.

I started my career in the BPO field, where I learned the value of communication, teamwork and consistency. For more than 6 years, I handled customer support and operations, managing client concerns, processing requests and ensuring every task was completed efficiently and accurately. Those years helped me build strong problem-solving skills and taught me how to stay calm and professional under pressure.

Later on, I transitioned to working remotely, where I discovered my passion for helping businesses run smoothly behind the scenes. I’ve handled email and social media management, appointment setting and digital marketing support. I enjoy organizing tasks, maintaining clear communication with clients and keeping everything on track whether it’s managing inboxes, setting schedules or preparing reports.

I’ve also worked with various tools and platforms such as Google Workspace, Microsoft Office, Salesforce, Zendesk, Canva, Constant Contact, Mojo, Ring Central and Capcut. I’m quick to learn new systems and always open to improving processes to make work more efficient.

What I love most about my job is being able to make someone’s day easier. I take pride in being dependable, organized and proactive the kind of person you can count on to handle tasks without needing constant supervision. I also believe that good communication and attention to detail are what make remote teamwork successful.

When I’m not working, I spend time learning new tools and techniques to improve my digital marketing and administrative skills. I’m always eager to grow, take on new challenges and support teams that value dedication, honesty and continuous improvement.

Overall, I see myself as someone who genuinely enjoys helping businesses succeed by providing reliable and high-quality virtual support. With my background in both corporate and remote work, I bring the best of both worlds professionalism, adaptability and a strong commitment to delivering results.