Nigel Cooper

NIGEL DANIEL MEJIA COOPER ABOUT ME - Experienced Customer Service Representative with 5+ years in the industry. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively - EDUCATION Brassavola Bilingual School Bachelors in Science and Letters - May, 2007 SKILLS Customer service Problem-solving Active listening Product knowledge Adaptability & flexibility Follow-up skills La Ceiba, Atlantida, Honduras, 31101 EXPERIENCE Customer Service Rep./Real Time Management Agent Feb. 2024 – Oct. 2024 Cargo Express l La Ceiba, Honduras Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up. ·Collaborated with team members to develop best practices for consistent customer service delivery. Intake Specialist Jul. 2022 - Jan. 2024 Raleigh Immigration Law Firm l San Pedro Sula, Honduras Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems. Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment. Answered phone calls and provided new clients with required paperwork to initiate service LANGUAGE English Spanish Call Center Advisor Nov. 2021 - June. 2022 PartnerHero l San Pedro Sula, Honduras Enhanced customer satisfaction by addressing and resolving inquiries and complex issues in a timely manner. Provided constructive feedback during team meetings, fostering a culture of continuous improvement. Maintained a calm demeanor even during challenging circumstances, exemplifying emotional intelligence as a Call Center Advisor. Import Assistant Mar. 2019 - Jun. 2020 TransExpress l San Pedro Sula, Honduras Expedited shipment arrivals by closely monitoring progress and addressing delays promptly. Coordinated with other team departments to ensure accurate product information was communicated to customers. Enhanced accuracy of product classifications by thoroughly reviewing tariff codes & customs declarations. Customer Service Representative Jul. 2017 - Oct. 2018 Convergys (Concentrix) l San Pedro Sula, Honduras Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Exceeded performance metrics consistently, earning recognition as a top performer within the team. Import Customer Service Rep. FedEX l La Ceiba, Atlantida Feb. 2010 - May 2013 Provided outstanding customer service on phone and in person. Proactively identified potential issues in the import process and developed effective solutions to minimize disruptions to shipment timelines or customer satisfaction levels. Managed a high volume of daily transactions, ensuring accuracy and efficiency in data entry and recordkeeping. Coordinated with warehouse staff to ensure proper handling, storage, and requirements. release of shipments according to client