Niffreatery Buban Garces

NIFFREATERY GARCES --Ilagan City, Isabela Education Work Experience Secondary Isabela National High School Humanities and Social Sciences Customer Service Representative 747 Live - Casino January 2023 - July 2024 Tertiary Saint Ferdinand College Bachelor of Science in Nursing (Undergraduate) 2021 - 2023 Top Skills Hard Skills Customer Service Digital fluency Google Workspace Language Proficiency - Fluent in English Both written and spoken Soft Skills Observation Decision Making Communication Multi-Tasking Tools Used Microsoft Tools Google Workspace Canva Adobe Premier Photoshop Lightroom Filmora X Capcut Chat.gpt Provided timely and effective customer support via live chat, Assisting customers with their inquiries, and resolving concerns promptly. Demonstrated knowledge of services, policies, and procedures to assist customers in navigating the platform or resolving their issues. Managed multiple chat conversations simultaneously while ensuring high service quality and adherence to response time metrics. Graphic Designer & Social Media Manager Freelance/Commissioner Querencia Galeria January 2020 - Present Ability to think outside the box and come up with unique design solutions Crafting compelling visuals that communicate a message or brand story Ability to multitask effectively while maintaining a high level of professionalism and empathy in customer interactions. Strong communication skills, able to convey complex information in a clear and concise manner Ability to prioritize tasks and manage multiple projects simultaneously.