Niels Rochet

NIELS ROCHET Business Operations Manager GOAL DETAILS Results-driven Business Operations Manager with a strong finance background, seeking to leverage my 5+ years of experience in budgeting, process optimization, and digital transformation to drive strategic initiatives and significantly enhance operational efficiency. EMAIL EMPLOYMENT HISTORY - Business Operations Manager, Democracy Lab ADDRESS AI innovation lab Gough St San Francisco United States Seattle April 2023 — Present Led Strategic Planning: Increased operational efficiency by 15% and improved project outcomes by 20% by spearheading the development and implementation of a comprehensive strategic plan at Dlab aimed at PHONE aligning business operations with the organization's overarching goals and vision - Improved Data Analytics Infrastructure: Increased revenue by 11% by overseeing a major overhaul of our data analytics infrastructure, which enhanced data integrity and provided deeper insights into customer behavior SKILLS Financial Analysis Budgeting Data analytics Instituted Proactive Budget Tracking: Generated $200,000 in annual savings by introducing budget tracking mechanisms to monitor expenditures and identify areas for cost-saving opportunities Cultivated Key Stakeholder Relationships: Increased project success rates by 30% by establishing and maintaining strong relationships with key stakeholders, facilitating smooth project execution Business Operations Manager, Black in AI AI research organization for Black-led AI startups Chicago Jul 2021 —March 2023 Managed Operations: Oversaw end-to-end operations at Black in AI across all aspects of the customer Compliance & Risk Partnerships lifecycle and co-managed annual budget of $100k for marketing and analytics functions Launched AI Customer Support System: Reduced response times by 25% and increased customer satisfaction scores by 21% by overseeing the successful launch of an AI-driven customer support system Risk Management Applied Data Analytics for Targeted Growth Strategies: Boosted founder membership adoption by 20% by Process Improvement development of program materials, pitch decks, financial models and data reporting memos Strategic Planning implementing targeted sales and marketing strategies through the use of data analytics and the Boosted Operational Efficiency: Improved program efficiency by over 100% by implementing tactical process changes on founder self-reporting log and using SQL to automate over 11 data collection tasks Project Management through Google API integration Negotiation operational performance reports with senior leadership and reporting standard for KPIs, highlighting key Excel for data mining/visualization SalesForce Jira, Confluence Improved Performance Metrics: Increased primary performance metrics by 2.3X by co-developing monthly achievements and areas for improvement Operations Manager, WeSolve Berkeley Open innovation and crowdsourcing platform for impact creators and tech sponsors Jun 2019 — June 2021 Seized Market Expansion Opportunities for Growth: Grew WeSolve market share by 13% by identifying and capitalizing on new market expansion opportunities SQL Managed Innovation Projects: Successfully oversaw over 20 innovation and crowdsourcing projects, ensuring QuickBooks Implemented Streamlined New Hire Training Program: Reduced onboarding time by 40% and improved Microsoft Office Suite on-time and on-budget delivery employee retention rates by 20% by managing the rollout of a comprehensive training program for new hires Negotiated Cost-Effective Vendor Contracts: Reduced software costs by over 10% playing a key role in the negotiation and management of vendor contracts and securing favorable terms EDUCATION BS in Finance & Data Analytics, Haas School of Business, UC Berkeley 2016 — 2018 LEADERSHIP EXPERIENCE/ADDITIONAL Head of Operations , Climax LANGUAGES 2023 — Present The clean energy materials management platform French Spanish Spearheading the automation of the battery materials procurement process from sourcing to production AWARDS AND INTERESTS Taekwondo first dan black belt (2016) Dean's List -) Tennis Coach to Bill Gates (2015) Commencement Speaker Candidate (2016) Cal Hacks Cisco Meraki Prize Winner (2016) 1517 Fund Community Member (2017) Crypto Trading (2018) Phi Theta Kappa Scholar (2014)