Niellen V. Almera
- •-• https://www.linkedin.com/in/niellenalmera
PROFESSIONAL SUMMARY
Organized and detail-oriented professional with experience in client services in finance and environmental
compliance in mining. Skilled at handling admin tasks, working with different teams, and keeping accurate records.
Good at communication, data entry, reports, and managing schedules. Proficient in various tools and focused on
providing reliable and professional support.
CORE COMPETENCIES
● Administrative Support
● Email Management
● Calendar Management
● Social Media Management
● Content Creation
● Travel Planning
● Lead Generation
● Customer Service
● Research
TOOLS PROFICIENCY
● Google Workspace
● Microsoft Suites
● Canva
● Trello
● Mete Business Suite
● Calendly
● Buffer
● Capcut
EXPERIENCE
FOUNDEVER
Cebu City, Philippines
Customer Service Representative/Client Operator
August 2022 - May 2023
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Provides first-level customer support by helping solve product-related issues.
Identifies the best steps to fix problems and explains them to customers.
Follows set procedures to resolve issues and works with team members to find solutions and share
updates.
DOLOMITE MINING CORPORATION
Alcoy, Cebu, Philippines
Mine Environmental Protection and Enhancement Officer (MEPEO)
December 2023 - Present
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Makes sure mining activities follow environmental rules.
Creates and manages environmental protection programs.
Regularly checks sites, monitors risks, and submits reports to authorities.
Leads cleanup and land restoration efforts. Works with government, communities, and experts.
Promotes environmental awareness and supports sustainability projects. Helps apply environmental
standards like ISO 14001 in daily operations.
EDUCATION
CEBU INSTITUTE OF TECHNOLOGY - UNIVERSITY
Bachelor of Science in Mining Engineering
2018 - 2022
