Niel Karlo Figueroa Mangondato

NIEL KARLO MANGONDATO VIRTUAL ASSISTANT Tagum City, Davao del Norte 8100 |-| - SUMMARY "Detail-oriented Virtual Assistant with 3+ years of experience in E-commerce Shopify, Facebook Ads, and customer support. Proficient in managing online stores, and providing exceptional client service. Adept at using tools like Canva, Google Workspace, and Slacks. Passionate about delivering results and ensuring customer satisfaction in remote roles." SKILLS & TOOLS E-commerce Tools: Shopify Advertising Platforms: Facebook Ads Manager CRM/Communication: Slack, Zoom. Design Tools: Canva (basic graphic design). Other Skills: Data entry, email management, scheduling, customer support. PROFESSIONAL EXPERIENCE Digital Nomad Ph Listing Specialist, Data Entry, Admin tasks | October, 2019 - September, 2022 Developed relationships with suppliers to facilitate timely delivery of products. Analyzed customer feedback to identify areas for improvement in the online shopping experience. Established and maintained an e-commerce website to promote and sell products. Monitored trends in online retail to identify new opportunities for growth. Work collaboratively with the e-commerce team to report on sales trends and necessary sku level adjustments weekly. Monitor inventory levels and coordinate with the appropriate teams. Communicate with other departments to ensure the accuracy of data entry. Create reports and analyze the data to identify trends or errors. Techno Zone Executive Assistant, Admin Assistant, Data Entry | February, 2020 - August, 2022 Managed filing system, entered data and completed other clerical tasks. Perform other duties as assigned to support the data manager with the completion of grant required tasks. Surpassed team goals by partnering with colleagues to implement best practices and protocols. Established administrative work procedures to track staff's daily tasks. Updated spreadsheets and created presentations to support executives and boost team productivity. Conducted research and analyzed data to provide detailed reports on various business topics. Handled confidential and sensitive information with discretion and tact. Responded to emails and other correspondence to facilitate communication and enhance business processes. Oro Geometric Builders Inc. Warehouse System Administrator (Onsite) | February 2017 - 2024 Ensure user satisfaction and retention by providing responsive tech support. Increase productivity by using software to organize, track inventory, and monitoring. EDUCATION 2004 - 2009 | Xavier University - Ateneo de Cagayan Bachelor of Science in Computer Science - Software Technology ADDITIONAL INFORMATION Languages: English, Filipino. Certifications: Niel Karlo Mangondato