Nidia Martínez

NIDIA MARTÍNEZ A. Cdmx. Álvaro Obregón E-mail:-Cel:- Objective: To secure a Bilingual Administrator and / or Executive Bilingual Assistance position, where my education, training and personal interest would be productively challenge and mutually rewarding. HIGHLIGHTS OF SKILLS • • • • • • • • • • • • Over 10 years experience in Administration Excellent written and verbal communication skills Outstanding interpersonal and organizational skills Customer Service, Sales and problem-solving skills MS Office, Microsoft, World, Excel, PowerPoint SAE, Word Perfect, Simply Accounting Netscape Communicator, Microsoft Explore, Lotus Notes 100% English & Spanish Typing Speed (60 WPM) Capable to work independently and in a team environment Multi-task a number of duties Administration and control of - ISO- EDUCATION Diploma. - Import Export E-Commerce Management, Vancouver Career Collage – Vancouver, BC Certificate. - Computerized Accounting, Teknos Business College Institute – Vancouver, BC Certificate. - Bilingual Executive Secretary, English & Spanish, Academy ACW – Mexico City Diploma. - English, The Institute of Mexico City Center – Mexico City Workshops.- Customer Service and Sales, St. Louis Missouri Workshops. - Customer Service & Customer Special Attention Diploma – Digital Marketing (Current) – Online Certificate – French (Current) – Online PROFESSIONAL ESPERIENCE Sep-2014 -2020 Dynamic CEO Assistant and General Director, Sales Director • • • Reporting directly to the President and provided executive, administrative, and development support to the President and Board of Directors, as well as the Senior Sales Executives Performed variety of administrative tasks that include managing an active calendar of appointments, Completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings. 1 • • • • • • • Supports CEO and Directors in their external activities Support Sales Department to open market for new potential clients Responsible for the Corporate account of cell phones, (deliveries, replacement equipment losses, etc.). Support for HR. Support to Security Department. Drafts reports, letters and e-mails, proposals; prepares and coordinates oral and written communication with personnel and new prospects. Performs other duties as assigned. ACHIEVEMENTS: Reorganized my position and add new responsibilities, Came up with a new idea that improved things as open market for sales department, Contributed to good customer service Dec-2016 –2017 MFB Export Coordinator, Assistant CEO • Buy Luxury Vehicles in Mexico • Responsible for the entire export process with customs, carriers and International Transport Shipping companies, until the vehicles arrive at the port of destination and are picked up by the interested party. • Make weekly reports for vehicles purchased and shipped abroad, as well as schedule payments to shipping companies and Customs. • Responsible for supervising staff in the absence of the CEO Responsible for hiring staff Performed variety of administrative tasks that include payroll and HR Preparing e-mails, answered phone calls to car dealerships ACHIEVEMENTS: Manage the company, since Closure of company 2015-Nov-2016 • • • SELF-EMPLOYED Market Research for German Vehicle Magazine Coordinate customer projects (direct relationship with them) By Project 2011 –2012 The Intelligent Group, S.A. Operations Manager • Personalized service to VIP customers • Coordinate with the Department of Engineers the services to perform to VIP customers and supervised the service as well as checked quality of service performed to Customer Satisfaction. • Responsible for Service Contracts of the main offices and branches. • Prepared Annual Service Contracts and their follow-up • Prepared VIP Customer Service Reports and their follow-up • Prepared VIP Customer Service for CEO • Organized Nationals & Internationals travel arrangements for VIP customers • Responsible to create different formats for better control to Customer Service • Responsible for National and International Events for VIP and travel plans • Assist the CEO in Administrative matters, personal and business agenda, ACHIEVEMENTS: Reorganized the Operations Department, give special and personalized attention to all VIP clients, implement strategies for better control 2 of services to customers, Responsible for supervised the different branches regarding Operations and Customer Service. Responsible for keeping Engineers up-to-date on the technology systems 2010 – Project Executive (Special Events) Strategia y Diseño Office Administrator Responsible of invoices data base of the three Companies Responsible of Petty Cash Responsible of Accounts Receivable & Payable of the Companies Project Manager of “CARPAS DEL MUNDIAL SUDÁFICA 2010) Project Manager of “TOUR HP 2010” Visited Directors from private Companies as Delegates in DF to introduce our projects and be part of them. Opened market National & International for the special collections of gifts Responsible to placed ad in newspapers or through headhunter companies to hire new personnel Interviewed new candidates for the vacancies available in the Company Responsible of hire contracts Responsible of training new Executive Sales persons according the companies standards to accomplish the goals. 2008 – 2010 • • • • • • • 2007 – 2008 Bilingual Office Administration CGHT, S.C. Responsible of Accounts Receivable & Accounts Payable National and International and (follow up as reports) Responsible of invoicing National & International Responsible of general services of the company Responsible of National and International Couriers Responsible of Janitorial and office boys of the company Responsible for up-to dated information in the data base General Administration of the Company • • Bilingual Assistant of General Director ARIAS Y ASOCIADOS, S.C - Mexico City *General Directors´Bilingual Assistant Responsible of ISO 9001 - 2000, created reports of all the area to realize monthly reports submitted to Direction of New Projects and General Direction. Reviewed sources of information of Civil and Mechanical areas, Coordinated and participated in weekly meetings, created reports of the new clients that are quoting Developed strategies to provide better quality service to clients and follow up Satisfaction Surveys. Answered electronic mail to clients, suppliers (English / Spanish) Search new niches of market and strategies of marketing • • • Public Relations Manager Strategia y Diseño, S. A. – Mexico City Purchased all supplies & Equipment for the office Responsible of the maintenance of the office and well function Created an efficient customer account file for invoicing and A/R • • • • 2005 – 2007 3 2004 -2005 • • • • • Petty Cash Search for new potential clients (Hotels, Restaurants, Air Lines, Banks, etc) Visit Client for Marketing & Administrative purposes Responsible for all Administrative Services paper work Electronic Correspondence • • • • Self-Employed – Vancouver, BC Market research for Mexican companies in Vancouver Market research for Mexican Trade Commission in Vancouver Job search for New Immigrants in Canada Market & Job search for Canadians in Mexico • • • • • Executive Bilingual Assistance International Gomo Group – Mexico City Coordinate Personal Agenda, Coordinate National & International Meetings. Responsible of Executive travel arrangements, National & International Responsible for new contracts with potential clients Coordinate meetings with Supervisors & Staff and National & International Clients Translate documents English to Spanish 2002 – 2003 2001 – 2002 • • • • 1999 – 2000 • • • • 1999 – 1999 E-Mail, Internet and Technical Support Shaw Cable – Vancouver, BC Helped customer over the phone and from the computer system Provided support in E-mail, Internet and Technical Departments Helped Technicians at field support department providing support and monitoring by the computer trouble shooting, in different hardware equipment General Customer Service and Sale Representative Secretary of Physical Therapist Bervely Harshening – Vancouver, BC Coordinate scheduling among rehabilitation therapist Answered phones and conducting telephone interviews of prospective clients Created an efficient customer account file for invoicing which encouraged frequent use by customers Balance receipts with daily register receipts; reported weekly and monthly balance to management. • Secretary/Receptionist Go West Campers Intl. Ltd – Vancouver, BC Responsible of Director’s agenda and travel arrangements Responsible to prepare wholesales information kits and correspondence Responsible for Accounts Receivable & Accounts Payable, Petty Cash for RV Shop Answered phones in a friendly manner, directing public inquiries, taking messages for staff, helping customers with rental inquiries over the phone Purchased all supplies for the Company • • Human Resources Assistance Bechtel Corporation – Mexico City Responsable for scheduling job interviews Assisted with advertisement, interview process, review of resumes and coordinate • • • • 1997 – 1999 4 • • • • 1994 – 1997 • • • • • • Work Volunteer training programs for staff. Responsible of executive travel and relocation arrangements, National & International Responsible for Health Insurance and Life Insurance for all employees in the Company Composed memos, reports and electronic mails with the National and International offices Worked in different projects as team player Account Executive Marketing Mix, S. A. – Mexico City Involved in purchasing new products Developed marketing communications tracking/inventory control Responsible for new contracts with potential clients Created innovative marketing system to support sales effort Supervised and coordinate sales personnel / team work Answered to customer inquiries calls, using my ability to identify with Consumer’s needs problems. Molson Indy – Event Assistance - Vancouver, BC Burnaby North Volunteer Center – Administrative Assistance/Receptionist – Vancouver, BC Mexican Trade Commission – Deputy’s Assistance REFERENCE: Available upon request 5