Nidhyalaxmi Sundaravadivel

Nidhyalaxmi Sundaravadivel 33 Downs court, Commonside Close, Sutton SM2 5SX - •- Professional Profile Over 15 years of experience in managing Infrastructure, End User Computing and IT Service Management process projects in different phases of support including migrations. Dynamic and results-driven IT Project Manager with 15+ years of experience leading large-scale digital transformations, IT Service Management (ITSM) projects and Infrastructure projects. Adept at driving end-to-end project lifecycles, from planning and resource allocation to risk management and implementation across software development, ITSM configuration, cloud migrations, and infrastructure modernization. Skilled in Agile, Waterfall, and Hybrid project management methodologies, with hands-on proficiency in Jira, Confluence, MS Project, and ServiceNow. Exceptional leadership in orchestrating cross-functional teams, fostering stakeholder collaboration, and optimizing IT operations to enhance efficiency and drive measurable business outcomes. Trusted advisor to senior leadership, bridging the gap between technology and business objectives to accelerate innovation and digital agility where needed. Certifications: ITIL, Agile Scrum Master. Track record of spearheading IT initiatives that enhance productivity, improve service delivery, and create long-term value for organizations Work Experience Project Manager – Untappedshop, UK Jan ’25 to till date ▪ Analysing the business requirements to implement agile methodology and lean principles for improved effectiveness. ▪ Create custom stages, assign them to tech packs, filter tech packs by stage, quickly identify bottlenecks, and manage deliveries within product life cycle cadence. Project Manager – Planet Payment, UK May ’23 to Nov ‘24 ▪ Led a 10-member team, analyzing multiple Jira instances and defining structured Alternate Action Plans (AAPs) for streamlined execution. ▪ Established and implemented ITIL processes in Jira Service Management across five Jira Service Management projects, improving IT service efficiency by 25%. ▪ Created, tracked, and managed user stories, tasks, and sprints in Jira, ensuring Agile alignment and on-time delivery. ▪ Designed Jira dashboards to monitor key performance metrics and enterprise resilience, leading to a 40% reduction in issue identification time. ▪ Developed a comprehensive risk mitigation framework for all Jira instances, reducing project-related disruptions by 30%. ▪ Conducted risk assessments and governance reviews, ensuring all Jira-driven implementations were secure, compliant, and optimized. ▪ Led post-deployment risk assessments and documented actionable remediation strategies, resulting in a 40% drop in end-user-reported issues. ▪ Facilitated bi-weekly Agile ceremonies (stand-ups, retrospectives, sprint planning) to align cross-functional teams, reducing miscommunication errors by 35%. ▪ Established a standardized format for project documentation improving transparency and increasing client satisfaction by over 70%. ▪ Spearheaded change management initiatives, Management, increasing resolution speed by 25%. ▪ Led the integration of ITIL processes into existing workflows, improving task assignment accuracy and project delivery speed by 30%. ▪ Designed and implemented weekly and monthly reporting templates, improving visibility and securing positive feedback from five major stakeholders. ▪ Executed post-migration support strategies, ensuring 80% of reported issues were resolved within the first hour after implementation. ensuring seamless across ITIL five critical adoption in workstreams, Jira Service Nidhyalaxmi Sundaravadivel Agile – Senior Manager ▪ Standardized Jira ticketing processes, developing comprehensive user documentation, leading to a 40% increase in self-service adoption. ▪ Introduced real-time performance monitoring dashboards in Jira, providing immediate visibility into bottlenecks and promoting accountability. ▪ Championed a data-driven approach to agile delivery, ensuring early value realization and fast feedback loops. ▪ Drove team coaching oriented culture. initiatives, Project Manager – Legal & General, UK enhancing Agile maturity and fostering a high-performance, results- Jul ’17 to Apr ‘23 ▪ Led end-to-end migration of Windows operating systems, ensuring minimal business disruption and a 30% reduction in critical post-migration issues through proactive risk mitigation. ▪ Developed detailed project plans and Alternate Action Plans (AAPs), integrating pre-migration validation tests that resulted in zero major incidents post-launch. ▪ Established pre-migration readiness checklists, enhancing team efficiency by 20% and reducing downtime during transitions. ▪ Executed infrastructure validation and configuration reviews, achieving 98% stakeholder approval on system readiness. ▪ Spearheaded application compatibility testing, ensuring legacy systems functioned optimally post-migration. ▪ Designed comprehensive disaster recovery plans for critical applications, improving overall system resilience and mitigating risk factors before migration. ▪ Conducted rigorous disaster recovery drills, ensuring zero functional discrepancies over six consecutive months. ▪ Executed pre-migration infrastructure assessments, guaranteeing hardware and software compatibility, and reducing post-migration issues by 20%. ▪ Led post-migration troubleshooting, resolving technical issues and optimizing efficiency by 75%. ▪ Facilitated bi-weekly Agile ceremonies (sprint planning, stand-ups, retrospectives) with technical teams and business stakeholders, improving project clarity and accelerating issue resolution. ▪ Established structured coordination protocols among stakeholders, contributing to 98% stakeholder approval rates on project deliverables within tight deadlines. ▪ Aligned technical and business teams through daily coordination meetings, accelerating feature rollouts by 15% while maintaining high-quality standards. ▪ Collaborated with business and technical teams to gather requirements, ensuring seamless communication and alignment on project goals. ▪ Enhanced system architecture for existing applications, reducing deployment timelines from two weeks to one without compromising quality. ▪ Developed standardized validation procedures for application testing, increasing feature adoption rates by 40%. ▪ Built real-time project monitoring dashboards, providing actionable insights to enhance decision-making. ▪ Optimized feedback loops for continuous system improvements, refining project execution strategies. ▪ Led cross-functional team coordination, ensuring seamless alignment on objectives across software development, design, and testing teams. ▪ Developed and maintained comprehensive project documentation, ensuring clarity on objectives, timelines, and risk mitigation strategies. ▪ Created weekly and monthly status reports, improving project visibility and alignment across business and IT teams. ▪ Implemented structured network integration testing procedures, enhancing deployment efficiency and reducing failures. Project Manager – Carlsberg, Denmark Aug ’15 to Jun ‘17 ▪ ▪ ▪ ▪ ▪ ▪ ▪ Led a team of 5, to enable automated and optimised diverse enterprise IT projects, encompassing infrastructure, architecture, data warehousing and software development. Orchestrated all phases of enterprise IT projects, including initiation, implementation and transition to support. Facilitated effective project management, change and progress monitoring while defining, re-defining and delivering operational processes. Managed and mitigated project risks and issues while ensuring effective governance and engagement at all levels. Mentored and trained project managers in the methodologies and procedures of project management, contributing to enhanced project delivery capabilities within the organisation. Automated the budget generating process based on the requirements shared by customer. Ontime proposal submission for revenue approved projects. Timely communication to stakeholders on the project status. Project Co-ordinator – multiple projects, India ▪ ▪ ▪ ▪ ▪ ▪ Dec ’09 to Jul ‘15 Defined project goals and timelines, created detailed project plans using Agile methodologies, and allocated tasks to team members, ensuring projects stayed on track and within budget. Established a robust tracking system for benefits, risks, issues, dependencies, actions, change requests (RIDAC), decisions, and lessons learned, fostering a proactive project management approach. Tracked project phases from delivery and launch through transition to closedown and completion. Managed projects in compliance with PMO standards, contributing to the establishment and refinement of project management protocols. Proactively identified and assessed project risks, developing and implementing mitigation plans to minimize disruptions and ensure project success. Created and delivered weekly reports on project status, risks, and key performance indicators (KPIs), providing stakeholders with clear and concise updates. Managing project documents in a centralized location and managing stakeholder access to project documents. Achievements ▪ ▪ Led the implementation of key ITIL processes in Jira and other tools with Jira. Successful migration of 10k customers to Windows 10 during Covid. Education and Credentials Bachelor’s degree in electrical engineering | Bharathiar University, India, April 2003 Skills: ITIL / ITSM Process Implementation / Maturation: o o o o Incident, Problem, Request, Change, Asset and CMDB, Knowledge, Continual Service improvement. SIAM Framework Implementation. Service Level Agreement (SLA) Management. Stakeholder Communication and Management. Technical skills: o ITSM Tools (ServiceNow, Jira) o Excellent use of use cases, process scenarios and process flow diagrams. o Jira, MS Project, MS Visio Metrics and KPIs: SLA management / Service Desk / ITOM metrics. Project Management Methodologies: Agile, Waterfall, Hybrid, Lean Six Sigma Certifications: ITIL V3 Expert, ITIL 4 MPT, Agile Scrum Master.