Nidhin Dhar

Nidhin Dhar K NO 44 “Amrita Anugraha” KEB office road, Bangalore - 560032 Mobile:- Email:-Linkedin: Nidhin Dhar Personal Profile A multi-skilled professional with an experience in handling various clients spread across India, UK and Canada. With providing high importance for client requirements and focus on client satisfaction. Presently looking to join a company that rewards effort and initiative, whilst at the same time providing plenty of progression and development opportunities to employees. Personal Attribute Ability to motivate team members and staff and to get on with clients, team etc. To possess strong relationship building skills. To meet targets and plan projects according to the requirement provided by customer. To meet client satisfaction and ability to communicate the status of the projects and to work along with the clients with various projects. To build trust with customer’s as they would provide us new requirements. Areas of expertise Management knowledge, Effective communication, Planning & organising, Vendor management, Decision making and Customer support. Qualifications MBA in HR & Journalism from Institute of Business Management (2013) Diploma in HR & Journalism from Institute of Business Management UG from Seshadripuram College (2007) Completed my schooling from Adarsha Vidyalaya (2005) My Roles and Responsibilities Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams. To resolve concerns and provide customer satisfaction. Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance. Escalating promptly any issues that may impact operations. Providing strategic direction during the implementation stages. Managing client expectations by ensuring the delivery of the highest quality service and monitoring staff and team performance. Work Experience Working with Fly4Sure as Inside sales support (Present) Travel company - Sales, Ticketing etc. Worked with American Express as Senior Customer care professional (March to September 2016 ) Credit card support for Indian high profile clients. Promoted as Assistant Project manager with Valuepoint Knowledgeworks -) Interaction with clients (Understand project requirement) Create project ID’s and update projects in KW tool. Assign files to Localization team for Trados analysis. Billing projects Daily team briefings. Help prepare costing for clients. Evaluate team performance and provide regular feedbacks. Provide updates to finance team about weekly billing via KW tool. Check trados analysis report to understand the profit margin of projects. Project executed for clients: - HP, Cisco, Wipro, Bosch, Delphi, Abbot, GE and International clients. Joined as Localization Co-ordinator at Valuepoint Knowledgeworks -) Co-ordinate with In-house resource and external vendors for project execution. Decide costing for the vendor. Allocate project to the right resource. Execute the project with allocated deadlines Create vendor purchase order. Cost negotiation Check documents before delivering to Project manager – Proof reading, Format editing, Image, fonts etc. Worked as senior customer support executive at Firstsource and Mphasis -) Mphasis - Banking process for TD Bank Canada, I was assisting customers in Canada with the Banking related issues. Firstsource - Car insurance process for Admiral Car insurance United Kingdom, was assisting with Insurance related issues. Personal Details Passport No: H- Nationality: Indian Gender: Male Languages: English, Hindi, Tamil, Malayalam and Kannada D.O.B: 25th April 1989 Total Work Exp: 6+ Years Declaration I hereby declare that the information furnished above is true to the best of my knowledge.