Nidhi Sharma

Dear Hiring Manager,

I am writing to express my interest in opportunities within your esteemed organisation, where I can leverage my nearly 7 years of experience in Operations, Customer Support, and Community Management, particularly in the Fintech and Cryptocurrency sectors. My current role as a CS Team Lead at OKX has equipped me with a robust skill set in customer experience management and operational excellence, which I am eager to apply in a challenging new environment.

Throughout my career, I have successfully directed multilingual customer service teams, achieving exceptional quality assurance standards and customer satisfaction scores. My leadership has resulted in significant improvements in team performance and community engagement, demonstrating my ability to drive results through strategic communication and process optimisation. I have also been instrumental in onboarding new merchants and enhancing user retention, showcasing my commitment to fostering strong relationships and delivering tailored support.

I am particularly drawn to roles that allow me to utilise my expertise in business process improvement and operational excellence. My experience in managing cross-functional collaborations and implementing effective training programmes has consistently led to enhanced team capabilities and service delivery. I am confident that my proactive approach and analytical skills will contribute positively to your organisation's objectives.

Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills align with your needs.

Sincerely,

Nidhi Sharma