Nicolo Gabriel
Yangco
Customer Support / SME
To deliver exceptional customer service, exceed
expectations, and contribute to organizational
success by addressing customer needs with
professionalism, empathy, and efficiency.
-
Malolos, Bulacan (Philippines)
Work Experience
Senior Technical Support| iQor Philippines
March 2014 - January 2022
Resolving customer complaints and concerns in a timely
and professional manner.
Assisting customers with billing and account
management issues such as bill payments, plan changes,
account activation/deactivation, and technical issues.
Customer Service Representative-SME| TaskUs
January 2022 - August 2023
Providing high-quality customer service to DoorDash
customers through various communication channels such
as phone, email, and chat.
Assisting customers with billing and payment issues
such as refunds, chargebacks, and payment disputes.
Specialist II | iQor Philippines
August 2023 - August 2024
Assisting customers with inquiries about products and
services, billing and payment, and technical issues
Actively promote and sell products or services to
customers by identifying opportunities, overcoming
objections, and closing sales deals.
Specialist II | Clear Source
September 2024 - December 2024
Assisted customers in understanding and managing their
solar energy accounts, ensuring accurate billing and
addressing inquiries about electric bills.
Conducted effective troubleshooting for solar energy
systems, resolving technical and account-related
issues promptly to minimize service disruptions.
Top Skills
Excellent communication skills,
both verbal and written
Active listening and empathy
Customer-oriented mindset and
focus on providing excellent
service
Adaptability and flexibility to
changing situations and
environments
Skilled in creating and sending
personalized responses to
customers using CRM tools
Skilled in handling multiple
tasks simultaneously
Troubleshooting - technical
skills
Education
BS Information Technology
Mabalacat,City College-
