Nicolien Van Der Herberg

Nicolien van der Herberg Greece -linkedin.com/in/nicolien-van-der-herberg Experience Owner / Managing Director ROCSS Mar 2020 - Present (9 months +) Coördinator Kennisteams, trainer & coach INVK - Instituut voor Kennisoverdracht Mar 2019 - Present (1 year 9 months +) Senior Sales Executive Pitchup.com Jan 2018 - Nov 2018 (11 months) Owner & Property Consultant Royal House Crete Jan 2017 - Dec 2017 (1 year) Manager 1Call Direct Jan 2016 - Oct 2016 (10 months) Customer Service and Sales Executive DNAfit Nov 2014 - Oct 2015 (1 year) Owner / Manager Cosa Nostra Wine Bar, Malta Dec 2013 - Aug 2015 (1 year 9 months) Service Delivery Manager (UWV) IBM Apr 2013 - Nov 2013 (8 months) Country Engagement Manager (IGA) Nicolien van der Herberg - page 1 IBM Apr 2012 - Mar 2013 (1 year) Transition & Transformation EUS Service Desk Project Manager (Bharti - Airtel Africa) IBM Dec 2010 - Mar 2012 (1 year 4 months) Manager IT Service Desk & Transition Coordinator (Van Lanschot Bankiers) IBM Apr 2010 - Nov 2010 (8 months) Manager IT Service Desk (ABN AMRO) IBM Jul 2007 - Mar 2010 (2 years 9 months) Transition Coordinator & Team Leader Hewlett Packard Enterprise Aug 2006 - Jun 2007 (11 months) Field Guide (FGASA certified) Sanwild Dec 2005 - May 2006 (6 months) Owner / Manager De Kleine Herberg, The Netherlands Mar 2002 - Nov 2005 (3 years 9 months) Education Georgetown University Master's degree, Management Hospitality & Tourism 1986 - 1990 Skills Service Delivery • Customer Satisfaction • Customer Service • ITIL • IT Service Management • Project Delivery • PMO • Service Management • Incident Management • Program Management Nicolien van der Herberg - page 2