Nicolette Nhandara

Nicolette Kamhanda Nhandara New Marimba Park ,Harare -, - |- https://www.linkedin.com/in/nicolette-nhandara-6a374ba4 Summary Dynamic and results-oriented professional with a comprehensive 6-year background in reception and administrative . Proven track record in Administration, Sales/Customer Support, and Human Resources Management. Adept at fostering collaborative relationships across all organizational levels to meet and exceed administrative goals. Recognized for enhancing operational efficiency by streamlining processes, refining reporting methods, and deploying analytical solutions. Technically proficient in MS Office, QuickBooks, Sage Evolution, and Dynamics 365, offering a blend of technical acumen and customer-facing experience. Committed to leveraging expertise to contribute to the success of a forward-thinking organisation Core Competencies And Skills Communication Skills: Ability to convey information effectively both in writing and verbally Interpersonal Skills: Navigating social interactions and understanding workplace dynamics. Discretion: Handling confidential information with integrity. Customer Service: Providing helpful and courteous service to clients and colleagues. Attention to Detail: Ensuring all work is accurate and free from errors. Analytical and Strategic Thinking Multitasking: Juggling various tasks simultaneously without compromising quality. Technical Proficiency: Familiarity with office software, such as Microsoft Office Suite, and the ability to operate standard office equipment. Problem-Solving: Identifying issues and determining effective solutions. Organization: Keeping files, schedules, and tasks in order. Time Management: Completing projects within a given timeframe and managing schedules efficiently. Languages English - Proficient Shona -Fluent Experience Dulux Pvt Ltd May 2023 - March 2024 Administrative Assistant Provided excellent customer service ,greeted and assisted all walk-in clients and visitors in a professional and courteous manner. Coordinated diary management for the office staff and scheduled appointments as needed. Operated the switchboard and transfered all incoming calls to the relevant departments promptly and efficiently. Distributed mail to the appropriate recipients and handled outgoing mail and courier services. Maintained and updated the office calendar and informed staff of important events and deadlines Oversaw the entire employee lifecycle, from recruitment and selection to on boarding and exit processes. Established and updated accurate and confidential files and records for all employees, ensuring compliance with legal and organizational standards. Facilitated and arranged interviews with candidates, compiled interview materials and conveyed feedback to hiring managers and applicants. • Contributed to developing and updating standard operating procedures (SOPs) for various HR functions and tasks. Addressed HR-related queries and requests from staff, providing guidance and support on HR policies and procedures. Executed other duties as assigned by the HR manager, such as payroll administration, benefits enrolment, performance appraisal, training and development, and employee relations Arranged and managed appointments and meetings by scheduling and preparing needed and necessary materials. Composed and distributed correspondence memos, letters, and forms Contributed to the preparation of regularly scheduled reports through compiling. Established and maintained a filing system to monitor and track records for easier retrieval Procured and monitored office supplies and researched new deals and suppliers Booked travel arrangements and submitted expense reports Supported visitors and clients with general inquiries and requests Implemented and monitored office policies and procedures Coordinated and facilitated workshops and events. Enhanced administrative staff by providing information, educational opportunities, and experiential growth opportunities, assisting with the company Bursary scheme . Managed office administration tasks and ensured smooth operations. Handled all boardroom and training room bookings and confirmed availability and suitability. Kept the reception area clean and tidy and reported any issues or concerns to the office manager. Processed all deliveries via courier , tracked and recorded the delivery status. • Organised staff meals on a daily basis and liaised with catering services and suppliers Tyres Plus Pvt Ltd Sales Administrator March 2017 - April 2023 Provided excellent customer service by greeting each client in a friendly, courteous manner and listened to their needs before providing recommendations. Managed the sales counter and assisted clients with selection, sizing, and purchase. Showed the customers products available according to specifications provided and provided information such as setting brand Led customers through the buying process by drafting workshop jobcards ,assigning workshop technician . Educated the customers about warranties and guarantees of all purchases and ensured that all documentation is included with the purchases. Responsible for opening new accounts and processing credit applications. Assisted other associates as needed when busy at the register or during peak times such as lunch hour or after work hours until closing time. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Conducted the business opening and closing procedures as outlined in the company policy and procedures Guide. Participated in pre-selling and other sales events in order to drive sales goals. Ascertaining that all stock is locked up in assigned storage palaces at the end of the day. Maintained safety and security of location by following all Loss Prevention and Security Policy procedures. Performed general cleaning duties around store such as dusting shelves, polishing furniture, vacuuming carpets, etc. Executed other duties as directed by management. Directed customer feedback to relevant departments and suggested strategic solutions for improvement. Managed office tasks and maintained the sales area. Operated and managed the switchboard and handled all incoming and outgoing calls proficiently. Received and processed cash and POS payments for sales transactions. Issued and verified all sales transaction invoices and orders before dispatch. Compiled fiscal invoices for all branches, Gweru, Bulawayo and Harare. Processsd and paid out cash for all needed stock requisitions. Contact customers by phone or email as aftersales services and resolved any queries. Maintained and updated sales and customer records and reports. Expedited orders through internal liaison. Identified new products to add to those on offer. Responded to tenders and conducted price analysis . Ajs Motor Centre June 2012 - February 2017 Countersales person Served customers accordingly with Ajs Motor Centre's selling policy, provided exceptional five-star customer service by greeting, listening and assisting customers in exceeding their needs. Gained in-depth knowledge of the product catalogue and used this information to effectively assist customers in choosing the correct products. Demonstrated excellent communication and persuasion skills by reaching out to potential customers and closing sales deals over the phone and in person. Ensured timely and accurate delivery and receipt of stock items, following proper inventory management procedures and documentation. Performed various administrative tasks such as filing, typing, copying, scanning, and emailing, with attention to detail and efficiency. Provided friendly and professional customer service by answering phone calls and walk in enquiries, resolving issues, and directing queries to the appropriate departments. Managed the entire process of stock ordering, from placing orders with suppliers, tracking shipments, verifying invoices, and updating records. Kept the reception area clean, organized, and welcoming for visitors and staff, creating a positive first impression of the company. Operated the switchboard system, transferring calls, taking messages, and handling voicemail, with courtesy and professionalism. Prepared and issued invoices and quotations for customers, using accounting software and following company policies and standards. Population Services International (PSI) November 2012 - November 2013 Part-time Receptionist Achieved a high level of customer satisfaction by operating the switchboard and reception area with proficiency and professionalism. Delivered excellent service to clients by collecting, securing, and banking their fees after screening them. Improved the efficiency and accuracy of inventory tracking by establishing an automated system. Informed clients about procedures and ensured their understanding and satisfaction. Provided company materials for clients and supported the site manager with secretarial tasks Performed faxing, emailing, and any other duties assigned by relevant authorities Premier Tobacco Auction Floor January 2012 - May 2012 Data Capturing Clerk Ensured data quality and integrity by entering bale ticket details into the system accurately and efficiently. Verified the accuracy and completeness of transactions by performing ticket reconciliation with checks issued. Maintained good customer relations and satisfaction by issuing growers checks in a timely and professional manner. Handled phone calls, emails, and visitors with courtesy and professionalism when relieving the receptionist when needed. Education Zimbabwe Open University Bsc Honors in Psychology 2.1 2023 IAC IAC Front Office Administration Certificate 2019 Open Learning Centre LCCI Marketing Diploma 2009 Reference Available on request -