Nicolette Lange

Contact Lephalale, Limpopo, South Africa - (Mobile)- www.linkedin.com/in/ nicolettedebruin88 (LinkedIn) Top Skills Recruitment Advertising HR Management Financial Recruiting Languages Afrikaans (Native or Bilingual) German (Native or Bilingual) English (Full Professional) Certifications Essentials of Contract Management Human Resource Systems and Processes Diploma in Effective Bookkeeping and Payroll Guide to Teaching English as a Second Language (ESL) The Essentials of Oracle Primavera P6 Nicolette Lange Change Management Coordinator | Driving Change with CEO Expertise | HR | Payroll | Consultant Lephalale, Limpopo, South Africa Summary With over two years of experience as a Change Management Coordinator at Frogfoot, the focus is on meticulous process standardisation, policy compliance, and fostering professional customer communication. The role emphasises managing ad hoc projects with care, ensuring technical vetting, and maintaining data quality while effectively engaging stakeholders to facilitate seamless operations and adherence to protocols. Collaborating with teams during strategy sessions and project scoping, efforts are directed at driving continuous improvement within the change department. Expertise in fault investigation and resolution underpins a commitment to accountability, service excellence, and enhancing operational efficiency, reflecting a resultsdriven and structured approach to change management. Experience Frogfoot 4 years 4 months Change Management Coordinator March 2023 - Present (2 years 5 months) Lephalale, Limpopo, South Africa Ensuring changes are booked and scoped correctly, technically vetted, and data quality, attention to detail, and standardization of change project identifiers. Pays close attention to adhoc change projects and ensures that they run as close to the correct policy protocols as possible considering the unique project requirements and stakeholder engagements, as well as professional customer communication and interactions. Demonstrate excellent skills in fault and problem investigation and hold party at fault accountable; tenacious and drives resolution. Sit in on strategy sessions CAB, and project scoping for improvement in the change department, as well as contribute Page 1 of 10 Adhering to all policies, procedures for the Change Management team, as well as the policies and procedures of the organisation, applying to that role in the business. Being able to work remotely and unsupervised with the required focus, undistracting environment, and high-speed internet required for the job role. Being able to technically analyse in the required detail, scheduled change events, unpacking and dissecting them logically and communicating accurately to clients. Planning Anticipating problems Creating a roster or list of duties / activities Defining objectives for team Developing strategy to improve measured performance Documenting training for quality protocols / directives Planning long term (strategic) objectives Planning short term (task) objectives Planning staffing levels or people resources for projects Revising plans to account for changed circumstances Setting priorities for utilising resources Implementing / Co-ordinating Organising resources to meet an objective Directing the implementation of agreed policy or performance directives / targets Ensuring that legal requirements or other binding agreements are adhered to where needed Assessing the feasibility or practicality of an operation or priority Brand Activation Specialist April 2021 - February 2023 (1 year 11 months) Lephalale, Limpopo, South Africa The Frogfoot brand must be positioned as a premium brand in the fibre industry Open trenches should be covered with barricading and necessary Health and Safety protocols are in place Manage client expectations and complaints o Identify Low KPI MDU's Drive in-store activations with ISP's o Drive special events with individual ISP's o Identify possible new ISP's or WISP in your precincts o Knowledge of ISP product range o FF brand ambassador in the area and be on top of the local social media pages to monitor feedback & complains o A ssist with marketing plans and strategies and drive co-branding initiatives o Marketing opportunities should continuously be monitored and evaluated o Host open days and Q&A days o Conduct Brand Awareness stands weekly Page 2 of 10 o client queries and concerns o Partake and drive community events community groups, Get involved in local business and community forums o Look at social responsibility o Tracking of sales vs leads for precinct and continuously drive growth in o Weekly Activation activity report o Drive and motivate ISP involvement o Research monthly events and market opportunities o Post a social media approved quality picture and the Activations social media page for marketing o Pay attention to ATC vs NON-ATC sites o Attend kick-off meetings and drive marketing opportunities o Identify and plan a bi-monthly mall schedule and planner o strip malls, shopping centres, local malls & shops and Know your competitor rates, products, strengths, and weaknesses in your precinct ,Always be on top of competitor movements on Social media, Scoping Overbuild, LSM, affordability, update KMLs, identifying marketing opportunities o Attend Kick off meeting for new area and new MDU's o Managing your debit & credit card recons Investigated consumer opinions through surveys, opinion polls and social media data mining. Graphically illustrated market data and distilled complex results into easily understood trend data. Golden Nappies CEO / International recruiter / Sales / Marketing manager June 2007 - Present (18 years 2 months) Lephalale, Limpopo, South Africa International Recruiting Content designer Advertising Affiliate marketing Business development Commercial loans Head of Sales and Accounts Selling diapers for babies and adults • Selling Annique Rooibos, Avon and Justine • Doing Marketing for Golden Nappies and Annique on Facebook, Twitter, • Instagram, Google ads • Selling a range of baby products • Translated technical details into business terminology to bridge gaps between clients and staff. • Educated teams on work priorities while empowering employees to Page 3 of 10 self-organize and make informed decisions. • Coached and mentored employees through technical challenges. Researched and resolved questions and problems affecting customers, providing timely updates. • Assessed staffing needs of teams according to workload, staff competency and geographic location. • Completed daily opening, closing and administrative tasks for smooth business operations. • Created a cooperative team environment that promoted high-performance standards and attainment of goals. • Analyzed and developed reports to forecast workload and measure department performance. • Managed competing priorities from various teams needing quick turnarounds. •Collaborated with cross-functional teams to brainstorm ideas and implement solutions. • Budgeted team needs for resources, software and training. Resolved escalated issues and identified solutions to avoid a repeat problems. • Shared knowledge and offered guidance to employees and customers. • Identified new business opportunities and quickly evaluated opportunities. • Organized and prioritized competing challenges in a fast-paced environment. • Assisted with associate orientation, training and competency evaluation. • Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion. • Enforced adherence to operational guidelines, brand standards and service expectations. Symplexity Business Analyst June 2020 - March 2021 (10 months) South Africa Managing payrolls for 75 contractors on Medupi and Kusile Employment laws are followed Payments of salaries done on time and correctly Sage pastel Assisting contractors Following pivot tables where errors is in the system and guide the contractor to make corrections. Claims Page 4 of 10 Terra Machine Hire HR/IR representative December 2017 - August 2019 (1 year 9 months) Lephalale Key Responsibilities: Human Resources Management: Develop and implement HR strategies, policies, and procedures in alignment with the organization’s goals. Oversee the recruitment and selection process, including job postings, interviewing, and onboarding of new employees. Manage employee performance management systems, including appraisals, feedback, and development plans. Develop and implement training and development programs to enhance employee skills and career growth. Administer compensation and benefits programs, ensuring competitive and fair practices. Handle employee grievances and disciplinary actions in accordance with company policies. Industrial Relations: Develop and maintain effective relationships with labour unions and employee representatives. Negotiate collective bargaining agreements, ensuring fair and equitable terms for both the organization and employees. Address and resolve industrial disputes and conflicts in a timely and effective manner. Ensure compliance with labour laws, regulations, and industry standards. Conduct regular meetings with union representatives to discuss and resolve workplace issues. Employee Engagement and Communication: Foster a positive and inclusive work environment that promotes employee engagement and well-being. Develop and implement employee engagement initiatives and programs. Communicate HR policies, procedures, and changes to employees effectively. Conduct employee satisfaction surveys and develop action plans based on feedback. Compliance and Reporting: Ensure compliance with all relevant employment laws and regulations. Maintain accurate and up-to-date HR records and documentation. Prepare and present regular HR reports to senior management. Page 5 of 10 Conduct audits and assessments to ensure adherence to HR policies and procedures. Strategic Planning: Participate in the development of the organization's strategic plans and initiatives. Provide HR insights and recommendations to support business objectives. Wetback Contracts (PTY) Ltd Site Secretary / QC clerk / Projects Manager assistant January 2016 - May 2017 (1 year 5 months) Lephalale Site Secretary at Wetback Contracts for our Construction Manager, also a QC clerk. Logging welds and NDE Reports. Taking meeting minutes and also assisted our Project Manager with documents and letters regards to our FIDIC contracts. (Yellow and Red) Data books Drawing checks and marked them for the QC Turner & Townsend Commercial Administrator July 2014 - December 2015 (1 year 6 months) Medupi General administrator work and submit claims to Eskom on Lotus notes system, type notices of back charges and add the documents relevant to claim, meeting minutes, up keep claims register, assistant to change manager. Turned & Townsend Planning administrator July 2014 - January 2015 (7 months) Turner & Townsend Our team is responsible for submitting the Standardization of wages claims to Eskom. I keep information up to date on the server of documents to be submitted, collecting information from sub-contractors to be submitted for the Standardization of wages, then distributes information to the team, I also help with the audit of the information provided - payslips, proof of payment and spreadsheets. Vlookup and other formulas Murray & Roberts Data book administrator April 2014 - June 2014 (3 months) Lephalale, Limpopo, South Africa Page 6 of 10 Compiled the QC data books as instructed by Mitsubishi Hitachi for submission to Eskom for Medupi power station. Update spreadsheet and registers VIB Bosch Service Advisor June 2012 - February 2014 (1 year 9 months) Lephalale, Limpopo, South Africa Booking cars Invoices Customer service Receptionist Job cards Quotations Banking Compile monthly reports for accountant Pastel Payment allocations in pastel Recons Debitor clerk Creditor clerk Blue Label Telecoms 2 years 3 months Procurement administrator March 2010 - May 2012 (2 years 3 months) Pretoria, Gauteng, South Africa Manage procurement calls, monitor, allocate, assign, re-assign follow up, report, resolve and close calls; Respond to tender inquiries and appropriate distribution of inquiries; Support Procurement Practitioners and follow up on all actions to be taken on delivering of service; Generate and provide reports to management on procurement activities, tenders, calls and mailboxes; Collect and provide information for auditing purposes; Manage procurement calls as well as monitor, allocate, assign, re-assign follow up, report, resolve and close calls; Respond to tender inquiries and appropriate distribution of inquiries; Support Procurement Practitioners and follow up on all actions to be taken on delivering of service; Page 7 of 10 Manage deviations registers (update, submissions, record keeping) including sole supplier, emergency, variation & expansions and National Treasury approval registers; Update and maintain Procurement plan; Collect and provide information for auditing purposes; Provide support on tender administration inclusive of all RFQs/RFPs e.g. recording, follow-up, publishing, collecting, distribution, awards, cancellations and withdrawals; Manage tender mailbox including distribution of all incoming queries, communication and response to external entities; Keep record of original and signed operational documents including publication of documents Administer possible non-compliance incidents and ensure that complete process has been followed correctly; Update and maintain procurement catalogues in line with supplier agreements; Manage tender mailbox including distribution of all incoming queries, communication and response to external entities; Keep record of original and signed operational documents including publication of documents; Complete credit applications; Administer possible non-compliance incidents and ensure that complete process has been followed. Financial Assistant March 2010 - May 2012 (2 years 3 months) Pretoria, Gauteng, South Africa Financial duties: Prepare and post receipts, deposits, purchase orders, invoices, refunds, and other standard bookkeeping tasks Manage accounts receivable and accounts payable Review and process reimbursements Prepare, track, and reconcile ledgers and budgets Prepare and submit payroll Create financial and inventory reports Prepare and file company tax documents Identify and correct miscalculations and financial discrepancies Run and update databases Develop and streamline operational efficiencies Contact delinquent accounts Page 8 of 10 Stay current with all regulations, requirements, and laws Pastel, Nuvision Administrative duties: Front desk customer service, including answering phones and greeting guests Keep a tidy and appropriate reception area Manage schedules for appointments and deadlines Take clear messages and communicate effectively with customers, clients, team members, and management Develop and maintain administrative processes Keep an organized file system Altech Autopage Sales Marketing Consultant February 2009 - December 2009 (11 months) Lephalale, Limpopo, South Africa Ordering stock General administration duties Customer service Quotations Upgrading of client files Updating & cancellation of client contracts Sales FICA registrations Performing cost benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales and business opportunities Trained staff and assisted with marketing and sales technics Lephalale cellular Sales Representative December 2008 - January 2009 (2 months) Lephalale, Limpopo, South Africa Ordering stock General administration duties Customer service Quotations Upgrading of client files Updating & cancellation of client contracts Page 9 of 10 Sales FICA registrations Performing cost benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales and business opportunities Education Alison Diploma of Education, International and Strategic Human Resource Management · (December 2023 - January 2024) Alison Certification, Lean Six Sigma Tools: Optimizing HR Processes · (October 2024 - October 2024) Alison Diploma of Education, Human Resources Management and Services · (October 2023 - November 2024) Alison Certification, Lean Six Sigma Tools: Optimizing HR Processes · (October 2024 - October 2024) Alison Diploma of Education, Financial Accounting · (June 2024 - July 2024) Page 10 of 10