Nicole Udochukwu

NICOLE UDOCHUKWU CONTACT Address: Eastkilbride Glasgow Scotland, United Kingdom G75 9HF Phone: - Email:-LinkedIn: https://www.linkedin.com/in/n icole-udochukwu/ PORTFOLIOS • https://drive.google.com/drive/folders /16a4D25MoJm6Zzl_DEv_uj4bmRJkOr 3Rv?usp=drive_link SKILLS • Cloud Platforms: Azure Cloud Services, Google Cloud Platform • Identity Management: RBAC, IAM, Azure Entra ID. • Infrastructure as Code: Terraform • CI/CD Pipeline: Azure DevOps, Git, SonarCloud • Operating Systems: Linux, Windows(administration and maintenance). • Project Management & Collaboration: Jira, Draw.io, Slack. • Security & Compliance: PCI-DSS Compliance, HIPAA Compliance, CORS Security, Network Security Groups, SSL/TLS encryption, SSH Key Management. • Scripting: Bash, PowerShell • Networking: VPC, VPN, VPC/VNET peering. Monitoring and Logging: Grafana, Prometheus, Azure Monitor, Datadog. • Data Security & Encryption Standards • Vulnerability Detection & Risk Mitigation • Ticketing Systems • Attention to detail • Confidentiality & Discretion • Excellent verbal and written PROFESSIONAL SUMMARY Solutions-driven professional with over 7 years of experience in cloud security engineering and technical support across remote, fast-paced, and cross-functional environments. Skilled in securing cloud infrastructure (Azure, GCP), supporting secure deployments, and resolving complex access and configuration issues. Proven ability to enhance platform reliability, enforce security best practices, and deliver responsive end-user support. Adept at streamlining incident response workflows, improving system observability, and contributing to compliance efforts (e.g., PCI-DSS, HIPAA). Passionate about empowering teams through secure, scalable systems and user-focused technical guidance. WORK HISTORY Cloud security Engineer, 01/2024 to Current Digital witch - Remote, Nigeria • Contributed to the backend development and security hardening of an online banking platform designed to align with PCI DSS standards. • Supported workload isolation in a three-tier architecture and helped implement layered access controls for network and data protection. • Resolved complex access and authentication issues across Azure Entra ID and Google Cloud Identity, supporting secure and compliant identity flows for cloud-hosted services. • Automated secure cloud infrastructure provisioning on Azure and GCP using Terraform (IaC), contributing to repeatable, hardened deployments across dev and staging environments. • Developed Java backend services (JDK 17, Maven), integrated with MySQL databases, and implemented performance tuning that reduced query latency during peak traffic periods. • Performed static and dynamic code analysis using tools like SonarCloud and manual review to identify injection risks, insecure dependencies, and access control flaws; supported internal penetration testing efforts in pre-prod environments. • Diagnosed and fixed service-level issues in Java applications and SQL queries, helping minimize system downtime and improve stability. • Conducted security-focused code reviews using SonarCloud, collaborating via Git, Jira, and Slack to enforce secure development standards and traceable change history. • Created Bash automation scripts to configure secure MySQL 8.0 instances with hardened authentication, logging, and performance tuning to support PCI/HIPAA alignment. • Designed Datadog dashboards and defined alerting rules to monitor application health and security events, improving observability and reducing incident response time. • Supported the onboarding of technical contributors by documenting platform configurations and resolving environment-specific access issues. communication • Multitasking and time management Technical support specialist, 01/2021 to 02/2024 BusinessDay - Nigeria • Delivered real-time, cross-platform support (Windows, macOS, mobile) to 100+ users, improving issue resolution time and driving higher user satisfaction. • Managed user access provisioning, account setup, and system permissions across internal platforms—ensuring secure onboarding and minimizing downtime for new staff. • Led device setup and digital onboarding for new hires, including orientation on collaboration tools (Microsoft 365, Trello, Slack), enabling faster team integration. • Created and maintained technical documentation, including knowledge base articles, standard operating procedures (SOPs), and onboarding guides to standardize support delivery. • Performed software installation, configuration, and patch updates, ensuring all systems met performance and security standards. • Conducted routine audits and diagnostics to monitor system health, prevent incidents, and maintain operational efficiency. • Proactively communicated with users throughout the support process —clarifying expectations, reducing confusion, and improving satisfaction with IT services. Customer support specialist, 01/2018 to 12/2020 Seltik Technologies - Lagos, Nigeria • Managed CRM records in HubSpot Service Hub, maintaining up-to-date customer data and issue logs. • Handled email communication with clients and internal teams using Outlook and Gmail. • Provided product information and basic technical support through chat and email, assisting customers with product selection and use. • Collaborated via Slack to improve customer service processes and ensure team-wide alignment on cases. • Managed and organized incoming and outgoing emails, ensuring timely responses and effective communication. • Used Microsoft Outlook for email correspondence with suppliers, customers, and internal teams. EDUCATION Biochemistry: B.Tech, 05/2014 Federal University of Technology Owerri - Imo State, Nigeria Class: Second class upper (4.09/5.0) CERTIFICATIONS • Infrastructure as Code with Terraform | Google | 2024 • Technical Support Fundamentals | Google - Coursera | 2024 • CompTIA Security+ | 2024 • GCP Certified Professional Cloud Security Engineer | 2024 OTHER ROLES Peace@WorkPlace Technical Support / Systems Coordinator Volunteer Remote, USA 02/2025 - Current • Acted as the first line of technical and service support via live chat, providing prompt troubleshooting, service guidance, and technical assistance to users. • Supported onboarding for new employees by managing system access setups, configuring accounts, and delivering orientation on digital platforms and tools. • Provided IT support by troubleshooting access and login issues, assisting with cloud-based platform usage, and guiding users through technical setups. • Developed and maintained a streamlined documentation system to standardize workflows, knowledge bases, and technical procedures, improving internal efficiency. • Built a centralized digital resource hub to consolidate training materials, SOPs, and policy documents, enhancing accessibility and supporting employee self-service. • Monitored user interactions to identify technical pain points, proposed improvements, and contributed to continuous website and user experience optimization. REFERENCES References available upon request.