Nicole Savayi Adaka

- | - NICOLE ADAKA Summary Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude. Skills • Team leadership • Performance evaluation • Conflict resolution Experience TEAM LEADER MANAGER 01/2020 - Current Modatech LIMITED • Customer service • CRM systems • Email platforms management • Canva (Designs) • Google Calendar(meeting scheduling) • Data Entry Evaluated individual and team business performance and identified opportunities for improvement. Led a diverse team of 30 members, fostering a collaborative and high-performance culture. Resolved conflicts between team members in a timely manner. Maintained accurate records and transactions using CRM systems CUSTOMER SERVICE REPRESENTATIVE 01/2019 - 12/2019 Africom BLEAMER Provided exceptional customer service to ensure customer satisfaction. Answered customer inquiries via phone, email, and chat. Prevented key account losses by researching discrepancies and correcting problems. BRAND AMBASSADOR 01/2016 - 12/2017 Lenovo LIMITED Researched and tested products and practiced demonstrations before conducting live presentations. Organized promotional events to introduce new products and services to the public. Increased sales by encouraging customers to purchase additional products and services. Education and Training High School Diploma Diploma,, 12/2014 Parklands Arya Girls Diploma in Electrical Engineering Kenya Power Institute of Research And Energy Studies Languages English English: First Language Swahili Swahili: Beginner (A1) A1