Nicole Opolinski

Nicole Opolinski--Summary of Qualifications Proficient in managing CMS (Wordpress), and in Microsoft Office and Google applications Expert in professional writing Quantifying and qualifying research and/or data in order to make educated decisions Copy Writing Skills (editing, proofreading) Community engagement and user experience (including accessibility standards) Experience in working with SEO tools and software Product Management Working in lean and collaborative environments Creating copy that follows guidelines and company’s brand Education and Academic Bachelor of Arts, English with a minor in politics Ryerson University 2020 Relevant Courses: Critical Thinking, Writing as a Cultural Act, The Language of Persuasion, Literary and Cultural Theory, Advanced English Research Methods, Research Design & Qualitative Methods, Academic Writing & Research, Studies in Visual Cultures Work Experience Content Manager ● ● ● ● ● ● July 2020 - Present Identify, develop, or evaluate strategy and content, based on knowledge of establishment objectives, market characteristics, and service requirements. Present drafts and ideas to a diverse pool of clients. Read copy or proof to detect and correct errors in spelling, punctuation, and syntax, and recommend revisions or changes in scope, format, and content. Write advertising copy for use by publication, broadcast, or internet media to promote the sale of goods and services. Collect business intelligence data from available industry reports, public information, field reports, or purchased sources to generate standard or custom reports summarizing relevant topics in a B2B format. Working with a variety of clients, and adapting content to convey client’s brand for seamless customer experiences. English Teacher ● Union Marketing; Toronto English Summer S.A.; Spain May - August 2019 Assessed learner needs to determine competency levels and worked with director to place learners in appropriate classes. ● ● ● Reviewed examinations and client files, and liaised with management and staff to provide updates and conduct case reviews. Designed and organized orientation and learning programs to ensure that students were academically prepared to enter post-graduate destinations. Conducted research in order to improve engagement and scores by embedding local social and cultural history in the curriculum. Key Holder ● ● ● ● ● Judith & Charles; Toronto November 2018 - June 2020 Implement a client-focused culture by interacting with clients via e-mail or telephone to set up client appointments and inform of new collections. Led the execution and maintenance of visual merchandising standards as per company guidelines. Planned for daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals. Identify and assess client needs and make recommendations for effective product and service solutions. Providing guidance and direction to new co-workers, including setting performance standards and monitoring performance with direct support of operations manager. Private English Educator ● ● ● ● Seasonal Sales Associate ● ● ● ● June 2018 – May 2019 Roots73; Vaughan October 2015 – January 2016 Assisted customers in selecting products based on needs and product specifications. Emphasize product features based on analyses of customers' needs, and technical. Knowledge of product capabilities and benefits. Processed various transactions with great attention to detail, including cash, credits, debits and returns. Certificates Google Analytics Achievements Publications​: Tutor Doctor; Richmond Hill Provided instruction on various social science subjects including English, History, Geography, Law and Politics. Maintain accurate and complete records as required by the privacy laws, district policies, and administrative regulations. Monitor, evaluate, and record learning activities for program effectiveness. Read, copy and proof works to detect and correct errors in spelling, punctuation, and syntax. Google Skillshop The Diary of Margaret Alice Raeman; YRDSB Extra & Co-Curricular Activities Peer Mentor Tri-Mentoring program; Ryerson University 2021 2016 -