Nicole Okafor

I'm a dedicated Customer Support and Operations Specialist with over four years of experience helping SaaS, e-commerce, and tech-driven businesses deliver exceptional customer experiences. I’ve worked across fast-paced industries managing live chat, email tickets, and CRM tools like Zendesk and Salesforce.

Beyond frontline support, I’ve taken on training and onboarding responsibilities, created internal process guides, and flagged recurring issues that led to service improvements. I enjoy solving problems, staying organized, and supporting teams with empathy, efficiency, and attention to detail.

I thrive in remote and collaborative environments, and I’m passionate about contributing to teams that value communication, autonomy, and user satisfaction.